Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shadaira Hernandez

Tampa

Summary

Dynamic professional with a solid foundation in customer service and conflict resolution. Known for engaging with clients to foster positive relationships, ensuring accurate data entry, and supporting effective sales strategies.

Overview

5
5
years of professional experience

Work History

Sales Agent

Open access insurance
Tampa
08.2023 - Current
  • Assisted clients in selecting suitable insurance policies for their needs.
  • Handled customer inquiries and resolved issues through effective communication.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting.

Family assistant/Child Caregiver

Jasmine love inc
Tampa
01.2021 - 12.2025
  • Provided childcare support, ensuring safety and engagement during activities.
  • Promoted communication among family members to strengthen coordination.
  • Managed transportation arrangements for children's activities and appointments.
  • Supported meal planning and preparation to meet dietary preferences.
  • Maintained a clean and organized living environment through regular upkeep.
  • Provided support during personal crises that occur within the household.

Opening Shift Leader

Dollar General
Tampa
06.2022 - 08.2023
  • Supervised opening procedures to ensure store readiness and compliance.
  • Managed cash register operations during shifts for accurate transactions.
  • Arranged merchandise and replenished shelves to maximize customer access.
  • Assisted customers by answering questions and providing product information.
  • Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
  • Managed cash flow throughout the shift, reconciling register transactions at end of day.
  • Prepared daily sales reports and ensured accuracy of data entered into system.

Education

High School Diploma -

Freedom Highschool
Tampa, FL
05-2021

Skills

  • Customer relationship management
  • POS knowledge
  • Data entry accuracy
  • Conflict resolution
  • Computer system knowledge
  • Customer service
  • Upselling strategies
  • Leadership

Languages

Spanish
Native/ Bilingual

Timeline

Sales Agent

Open access insurance
08.2023 - Current

Opening Shift Leader

Dollar General
06.2022 - 08.2023

Family assistant/Child Caregiver

Jasmine love inc
01.2021 - 12.2025

High School Diploma -

Freedom Highschool
Shadaira Hernandez