Overview
Work History
Education
Skills
Certification
Timeline
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Shadava Ruttlen

Shadava Ruttlen

Graphic Designer
Hesperia,CA

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

Beautycounter LLC
Santa Monica, CA
05.2018 - 09.2021
  • Acted as liaison between product, IT, and sales teams to understand customer demands for new features.
  • Owned project schedule, met 100% of feature deadlines by proactively identifying and mitigating any engineering roadblocks
  • Developed internal tools to streamline the process of onboarding new third-party vendors, reducing costs by $115K annually
  • Participated in discussions and presenting project reports, recommending changes and ideas

Project Manager Intern

Etsy
Los Angeles, CA
11.2016 - 05.2018
  • Developed and fostered relationships with customers to identify and remove roadblocks
  • Designed and managed a new customer onboarding process for Etsy services, resulting in an improvement in customer retention of 24%
  • Performed tests and rollouts to ease vendor experience
  • Checked in and collaborated with department heads and cross-functional teams to meet a variety of needs

Project Coordinator

EMI-JAY
Van Nuys, CA
03.2013 - 11.2016
  • Managed the development of tools for e-commerce retailers to automatically recommend products to customers through Shopify
  • Teamed up with data scientists and software developers to collaborate on projects
  • Conducted 300+ user interviews, created schedules, owned project development from ideation to development
  • Developed relationships with stakeholders and clients, implemented feedback to help retailers earn 13% more on average

Education

Bachelor of Arts - Business Administration

Grand Canyon University
Phoenix, AZ

Skills

  • Project Management
  • Oral and written communication
  • Stakeholder Relations
  • Problem-solving
  • Scheduling
  • Project Status Updates
  • Risk Mitigation Strategies
  • Status Reports

Certification

  • PMP - Project Management Professional
  • CSM - Certified Scrum Master


Timeline

Project Manager

Beautycounter LLC
05.2018 - 09.2021

Project Manager Intern

Etsy
11.2016 - 05.2018

Project Coordinator

EMI-JAY
03.2013 - 11.2016

Bachelor of Arts - Business Administration

Grand Canyon University

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Shadava RuttlenGraphic Designer