Shadava Ruttlen
Graphic Designer
Hesperia,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
Beautycounter LLC
Santa Monica, CA
05.2018 - 09.2021
- Acted as liaison between product, IT, and sales teams to understand customer demands for new features.
- Owned project schedule, met 100% of feature deadlines by proactively identifying and mitigating any engineering roadblocks
- Developed internal tools to streamline the process of onboarding new third-party vendors, reducing costs by $115K annually
- Participated in discussions and presenting project reports, recommending changes and ideas
Project Manager Intern
Etsy
Los Angeles, CA
11.2016 - 05.2018
- Developed and fostered relationships with customers to identify and remove roadblocks
- Designed and managed a new customer onboarding process for Etsy services, resulting in an improvement in customer retention of 24%
- Performed tests and rollouts to ease vendor experience
- Checked in and collaborated with department heads and cross-functional teams to meet a variety of needs
Project Coordinator
EMI-JAY
Van Nuys, CA
03.2013 - 11.2016
- Managed the development of tools for e-commerce retailers to automatically recommend products to customers through Shopify
- Teamed up with data scientists and software developers to collaborate on projects
- Conducted 300+ user interviews, created schedules, owned project development from ideation to development
- Developed relationships with stakeholders and clients, implemented feedback to help retailers earn 13% more on average
Education
Bachelor of Arts - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Project Management
- Oral and written communication
- Stakeholder Relations
- Problem-solving
- Scheduling
- Project Status Updates
- Risk Mitigation Strategies
- Status Reports
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
Timeline
Project Manager
Beautycounter LLC
05.2018 - 09.2021
Project Manager Intern
Etsy
11.2016 - 05.2018
Project Coordinator
EMI-JAY
03.2013 - 11.2016
Bachelor of Arts - Business Administration
Grand Canyon University