Shadave Wright
JAMAICA,NY
Summary
Proven Case Manager with a track record of enhancing client satisfaction and improving case management strategies at Bronx Family Network. Skilled in Data Analysis and Relationship Building, I've successfully navigated complex client situations, boosting efficiency and compliance. My experience spans security supervision to legislative support, demonstrating unparalleled reliability and problem-solving capabilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
Bronx Family Network (Shelter)
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Supervisor
Westech Security (Shelter)
01.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
McDonalds
11.2018 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Intern
State Senator Leroy Comrie
10.2017 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY01.2024
High School Diploma -
Cambria Heights Academy
Queens, NY06.2019
Skills
Data Analysis
Problem-Solving
Case Management
Case Documentation
Organization and Multitasking
Relationship Building
Documentation And Reporting
Positive Attitude
Client Advocacy
Social Work
Reliability
Time Management
Timeline
Case Manager
Bronx Family Network (Shelter)
05.2024 - Current
Supervisor
Westech Security (Shelter)
01.2023 - 05.2024
Manager
McDonalds
11.2018 - 01.2023
Intern
State Senator Leroy Comrie
10.2017 - 06.2018
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Cambria Heights Academy
Similar Profiles
LUIS SANTIAGOLUIS SANTIAGO
Residential Aide at Bronx Family NetworkResidential Aide at Bronx Family Network
Derrel EvansDerrel Evans
Residential Aide Supervisor at Bronx Family NetworkResidential Aide Supervisor at Bronx Family Network
Derrel EvansDerrel Evans
Residential Aide Supervisor at Bronx Family NetworkResidential Aide Supervisor at Bronx Family Network