Shaday Harris
Houston,TX
Summary
Fraud Specialist at JP Morgan Chase Bank with expertise in customer service and communication. Demonstrated ability to resolve complex fraud issues, resulting in increased customer satisfaction and loyalty. Strong time management skills and a focus on achieving goals. Dedicated to continuous professional development and team enhancement.
Overview
6
6
years of professional experience
Work History
Fraud Specialist
JP Morgan Chase Bank
Elgin, IL
06.2021 - 12.2025
- Professionally assist customers with determining fraud on their credit cards in a call center environment.
- Order replacement cards and modify existing cards.
National Admissions Advisor
Perdoceo Education Corporation
Schaumburg, IL
10.2020 - 06.2021
- Professionally assists prospective students through the admissions process to enroll into American Intercontinental University.
- Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests.
- Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives.
Customer Service Representative
Dovenmuehle Mortgage Inc
Elgin, IL
09.2019 - 10.2020
- Provide private label mortgage sub-servicing solutions for both DMI and private label clientele.
- Service loans on behalf of commercial banks and credit unions.
- Answer complex tax inquiries on mortgage accounts in an inbound call center environment.
- Maintaining professional communication with disgruntled clients; managing and using time management while handling a minimum 75 calls daily, and inputting confidential clients in the system.
- Promoted within the first 3 months to our VIP clientele and insurance department.
Education
High School Diploma -
Elgin High School
Elgin, IL05-2012
Skills
Excellent time and task management
Goal-oriented and results-driven
High degree of professionalism and initiative
Effective verbal and interpersonal communication
Employee training and team development
Timeline
Fraud Specialist
JP Morgan Chase Bank
06.2021 - 12.2025
National Admissions Advisor
Perdoceo Education Corporation
10.2020 - 06.2021
Customer Service Representative
Dovenmuehle Mortgage Inc
09.2019 - 10.2020
High School Diploma -
Elgin High School