Shaddae Malcolm
New Haven,CT
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
4
4
years of professional experience
Work History
Caregiver
Uplifting elderly
Milford Ct , CT
05.2023 - Current
- Laundered clothing and bedding to prevent infection.
- Coordinated transportation services for clients when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Followed safe lifting and transferring techniques to transport residents.
Cashier
House or pho
Stratford, Connecticut
12.2024 - 12.2024
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
CNA
Always Best Care
Norwalk, Connecticut
06.2023 - 12.2024
- Helped residents walk with or without self-help devices.
- Conducted patient education on health maintenance and disease prevention.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Cashier/Host/Server/Prep Cook
Pho ketkeo
New Haven, Connecticut
09.2022 - 12.2023
- Welcomed customers, offering assistance to help find store items.
- Answered customers' questions and provided information on store procedures or policies.
- Performed other duties as assigned by management.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier Team Lead
Forever 21
Milford, Connecticut
04.2022 - 11.2023
- Welcomed customers, offering assistance to help find store items.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Counted and balanced cashier drawers.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Coordinated with other departments when additional support was needed during peak hours.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
CNA
Absolute Best Care Home Health
Westport , CT
09.2021 - 01.2023
- Helped residents walk with or without self-help devices.
- Conducted patient education on health maintenance and disease prevention.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Cashier/Host/Server Assistant
Kool Breeze Jamaican restaurant
New Haven CT , CT
08.2020 - 10.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
- Helped with purchases and signed customers up for rewards program.
- Processed sales transactions to prevent long customer wait times.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Cashier
Staples
Hamden, Connecticut
11.2021 - 07.2022
- Ensured compliance with all safety regulations within the store environment.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Engineering Science University Magnet School
West Haven, CT06-2019
Bachelor of Science - Nursing
Southern Connecticut State University
New Haven, CTSkills
- Patient care
- Medication administration
- Vital sign assessment
- Health monitoring
- Meal preparation
- Customer service
- Team leadership
- Inventory management
- Cash handling
- Communication skills
- Time management
- Hoyer lifting equipment
- Opening and closing procedures
- Customer relations
- Collaboration and teamwork
- Kitchen equipment usage
- Time management abilities
- Food handler certification
- Server support
Timeline
Cashier
House or pho
12.2024 - 12.2024
CNA
Always Best Care
06.2023 - 12.2024
Caregiver
Uplifting elderly
05.2023 - Current
Cashier/Host/Server/Prep Cook
Pho ketkeo
09.2022 - 12.2023
Cashier Team Lead
Forever 21
04.2022 - 11.2023
Cashier
Staples
11.2021 - 07.2022
CNA
Absolute Best Care Home Health
09.2021 - 01.2023
Cashier/Host/Server Assistant
Kool Breeze Jamaican restaurant
08.2020 - 10.2022
High School Diploma -
Engineering Science University Magnet School
Bachelor of Science - Nursing
Southern Connecticut State University