Shaddea Phillip
Austin,TX
Summary
Knowledgeable and highly dedicated service professional with extensive experience. Excellent team player with a positive attitude and proven skills in establishing client rapport. Determined and motivated to create and maintain customer satisfaction and contribute to the organization's success. Demonstrate efficiency, quality, and process optimization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Relation Specialist
Orkin
10.2021 - Current
- Demonstrate outstanding teamwork, strong work ethic, and capacity to function in high-volume environments.
- Liaised with customers, management, and office team to better understand internal and external customer needs and recommend suitable solutions
- Fielded customer questions daily regarding Orkin products, services, prices, and other relevant company information necessary for client cultivation.
- Schedule and confirm service appointments daily for customers
- Work diligently with technicians daily to schedule appointments and provide suggestions for alternate routes to minimize travel time and distance to enhance customer service
- Follow-up with customers to validate service provided and outstanding account balances
- Track and work with customers to collect past-due payments
- Proficiently navigate Windows and Web-based systems to track routes and optimize current and future schedules
- Utilize strong listening skills and probing questions to identify optimal customer concerns and needs
- Demonstrate outstanding communication skills daily when dealing with both customers and staff.
- Logged call information and solutions provided into internal database
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Built relationships with customers and community to promote long term business growth
Customer Service/ Appliance Specialist
Home Depot
10.2021 - 12.2022
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Personally and independently learn about products using Home Depot tools to serve customers better.
- Checked in-stock condition of assigned areas, cleanliness, and safe
- Provided safe working and shopping environment by following all safety policies and standards.
- Completed appropriate safety training and immediately corrected or reported noted hazards or unsafe conditions to Management.
- Processed customer service orders promptly to increase customer satisfaction
- Developed customer service policies and procedures to meet and exceed industry service standards
- Cross-trained and provided backup support for organizational leadership
- Investigated and resolved accounting, service and delivery concerns
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
Front Desk Receptionist
Hotel in the Cay
02.2019 - 12.2021
- Greet and check-in hotel guests, respond to guest inquiries and requests, and resolve problems efficiently and timely
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Make the guest feel welcomed and comfortable
- Manage in-person room reservations
- Demonstrate excellent customer service, communication, and time management skills
- Provided information about the hotel, restaurant, area attractions, and hotel amenities
- Complete night audit to verify the daily monetary transaction
- Ensured compliance with hotel standards and the island's hospitality policies.
Library Assistant
University of the Virgin Islands
07.2019 - 08.2019
- Assisted students and faculty
- Mitigated librarian course load by independently managing basic student requests and locating materials
- Check-in and out of equipment to students and faculty
- Collect documents and local newspapers for the library's research database
- Collect mail and disperse mail
- Designed innovative and interactive exhibits to showcase newly procured items.
Gift Shop Cashier
Hotel on the Cay
12.2017 - 02.2019
- Handle cash transactions with customers using cash registers
- Scan goods and collect payments
- Developed positive customer relationships through friendly greetings and excellent service
- Stock shelves and supplies and organize displays
- Issue receipts, refunds, change, and local attraction tickets
- Make sale referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Greet customers entering and leaving establishments
- Maintain reports of all transactions related to sales
- Bag, box, and wrap all purchased packages
- Consistently displayed outstanding customer service.
- Lifted to 50 pounds at once and used hand cart to move heavier loads
Education
Bachelor of Science in Psychology -
University of The Virgin Islands
Saint Croix, VI05.2021
Skills
- Recordkeeping Strengths
- Strategic Sales Knowledge
- Account Management
- Complaint Resolution
- Sales Expertise
- Staff Education and Training
- Office Equipment Proficiency
- Microsoft Outlook
- Customer Engagement
- Problem-Solving Abilities
Honors Awards
Psy Chi, 2021
Volunteer Experience
- Candy Striper, 02/01/16, 05/31/16, Juan F Luis Hospital
- Tutoring, 01/01/16, 08/31/17, New Testament Church of God
- Librarian Assistant, 01/01/14, 05/31/16, Public School
Timeline
Customer Relation Specialist
Orkin
10.2021 - Current
Customer Service/ Appliance Specialist
Home Depot
10.2021 - 12.2022
Library Assistant
University of the Virgin Islands
07.2019 - 08.2019
Front Desk Receptionist
Hotel in the Cay
02.2019 - 12.2021
Gift Shop Cashier
Hotel on the Cay
12.2017 - 02.2019
Bachelor of Science in Psychology -
University of The Virgin Islands
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