Shade Finley
Columbia,MO
Summary
Friendly Bartender with exceptional customer service and motivated to provide a quality product. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
14
14
years of professional experience
Work History
Bartender
Shakespeare's Pizza
04.2017 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar presentable and well-stocked to meet customer needs.
Shift Manager
Shakespeare's Pizza
03.2016 - 04.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Food Service Worker
Shakespeare's Pizza
05.2009 - 04.2023
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Pizza Delivery Driver/Dishwasher
Shakespeare's Pizza
05.2009 - 03.2016
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and prep equipment quickly and without breaking.
Education
Associate of Arts - Major Sociology, Minors Psychology & Criminology
Columbia College
Columbia, MOSkills
- Customer Service
- Teamwork and Professionalism
- POS/Cash Register Operation
- Reconciling Cash Drawers
- High-Volume Environments
- Drink Consistency
Timeline
Bartender
Shakespeare's Pizza
04.2017 - 04.2023
Shift Manager
Shakespeare's Pizza
03.2016 - 04.2023
Food Service Worker
Shakespeare's Pizza
05.2009 - 04.2023
Pizza Delivery Driver/Dishwasher
Shakespeare's Pizza
05.2009 - 03.2016
Associate of Arts - Major Sociology, Minors Psychology & Criminology
Columbia College
Similar Profiles
Adler W. SichtAdler W. Sicht
Pizza Maker at Shakespeare's PizzaPizza Maker at Shakespeare's Pizza
Quentin MooreQuentin Moore
Pizza Maker at Shakespeare's PizzaPizza Maker at Shakespeare's Pizza
Abbigale O'ConnellAbbigale O'Connell
Bartender/ Floor staff at The Shakespeare's Head, Greene KingBartender/ Floor staff at The Shakespeare's Head, Greene King