Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shade Sweeney

Washington

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Medical Assistant

Ascension Living Carroll Manor
Washington
03.2023 - Current
  • Assisted providers with patient exams and procedures in a busy healthcare setting.
  • Managed patient records using electronic health record systems efficiently and accurately.
  • Coordinated patient appointments and communicated scheduling changes effectively.

Customer Service Representative

IDT Energy
07.2016 - Current
  • Respond to customer inquires regarding energy service plans, billing, and account status.
  • Make outbound calls to follow up on customer issues and provide information.
  • Assist customers with starting, transferring, or disconnecting energy services.
  • Explain charges on energy bills and address any discrepancies.
  • Answer questions about energy plans, rate options, and promotions.
  • Follow up with customers to ensure their issues were resolved satisfactorily.
  • Educate customers on how to read and understand their energy bills.
  • Maintain professional tone and accuracy across all communication platforms.

Education

Certified Nursing Assistant - Health Care Administration

Trinity College
Washington , Dc
01.2025 - 08.2025

Certified Medical Assistant - Healthcare

University of The District of Columbia
Washington, DC
01.2022 - 03.2023

High School Diploma -

Luke C. Moore High School

Skills

  • Excellent Communication Skills
  • Interpersonal Skills
  • Patience and Problem-Solving Skills
  • Basic Computer Proficiency ( Salesforce)
  • Attention To Detail
  • Organizational Skills
  • electronic health records
  • healthcare compliance
  • time management
  • Customer relationship management (CRM)

Personal Information

Timeline

Certified Nursing Assistant - Health Care Administration

Trinity College
01.2025 - 08.2025

Medical Assistant

Ascension Living Carroll Manor
03.2023 - Current

Certified Medical Assistant - Healthcare

University of The District of Columbia
01.2022 - 03.2023

Customer Service Representative

IDT Energy
07.2016 - Current

High School Diploma -

Luke C. Moore High School