20 Years
Shad'e Williams
Program Eligibility Specialist
Camden,AR
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2
2
Work History
Program Eligibility Specialist
ICONMA/Maximus Remote
02.2022 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Aries.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Documented all communication with applicants and inputted information into system using Aries System.
- Input gathered information and researched data on applicants into computer system using ASW.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Used AWS and Aires to maintain over 100 candidate files and file notes.
Dispatcher
Ouachita County Medical Center/EMS
02.2022 - Current
- Directed dispatching, routing and tracking of 5 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Financial Counselor
Ouachita County medical center
09.2019 - 02.2022
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Engaged with attendees at fairs and public events to promote services.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Performed due diligence and valuation processes.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed federal financial aid verifications per Certified Application counselor guidelines.
- Accepted and processed account payments.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Liaised between patient, doctor and insurance provider to smooth claims processes
Eligibility Specialist
ESS
05.2015 - 05.2019
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Documented all communication with applicants and inputted information into system using Meditech and Medhost
- Interviewed applicants and explained scope of different available benefits.
Scheduler
SW
04.2008 - 05.2015
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High school diploma -
Eldorado High School
El Dorado, AR05.1998
Skills
- Calendar Software
- Fact-Checking Skills
- Effective Communication Skills
- Application Assessments
- Customer Accounts Management
- Family Applications
- Resource Information
- Program Requirements
- Telephone Etiquette
- Program Knowledge
- Eligibility Requirements
- HIPAA Regulations
Certification
- Certified Application counselor License - 03/2015-Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Program Eligibility Specialist
ICONMA/Maximus Remote
02.2022 - Current
Dispatcher
Ouachita County Medical Center/EMS
02.2022 - Current
Financial Counselor
Ouachita County medical center
09.2019 - 02.2022
Eligibility Specialist
ESS
05.2015 - 05.2019
Scheduler
SW
04.2008 - 05.2015
High school diploma -
Eldorado High School
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