Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shadei Menaged

Fort Lauderdale,FL

Summary

Patient Waitress Trainer with four years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment.

Overview

9
9
years of professional experience

Work History

Waitress Trainer

Cheesecake Factory Restaurant
05.2019 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Use credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress Trainer

Cheesecake Factory
11.2019 - 06.2022
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored new server performance and offered continuous support throughout training period.
  • Provided coaching and mentoring to employees.

Waitress

Cheddars Scratch Kitchen
05.2014 - 05.2019
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Science -

University of Central Florida
Orlando, FL

Associate of Arts -

Broward College
Fort Lauderdale, FL
09.2020

High School Diploma -

Jp Taravella High School
Coral Springs, FL
06.2013

Skills

  • Quality Control
  • Corporate Training Programs
  • Server Management
  • Employee Orientation
  • Menu Knowledge
  • Orientation Procedures
  • Cash Handling
  • Safe Food Handling
  • Food quality standards
  • Team member training
  • High-volume dining

Languages

Spanish
Native or Bilingual

Timeline

Waitress Trainer

Cheesecake Factory
11.2019 - 06.2022

Waitress Trainer

Cheesecake Factory Restaurant
05.2019 - Current

Waitress

Cheddars Scratch Kitchen
05.2014 - 05.2019

Bachelor of Science -

University of Central Florida

Associate of Arts -

Broward College

High School Diploma -

Jp Taravella High School

Similar Profiles

CREATE PROFILE
Shadei Menaged