Shadei Murphy
Columbus,IN
Summary
Dynamic healthcare professional with over 7 years of combined experience in patient access, front office operations, and EPIC training. Proven ability to lead teams, optimize workflows, and train staff in EPIC and other healthcare systems to enhance patient care and operational efficiency. Strong background in customer service, data integrity, and cross-department collaboration, with a commitment to maintaining high standards of patient privacy and compliance.
Overview
7
7
years of professional experience
Work History
Petroleum Supply Specialist
U.S. Army
- Managed and mentored a team of 24, fostering skill development and efficiency.
- Implemented a transaction tracking system for improved accountability.
- Conducted equipment inspections and maintenance.
Front Office Liaison & EPIC Trainer
Columbus Regional Hospital
09.2024 - Current
- Serve as the primary point of contact between patients, clinical staff, and administrative teams, ensuring seamless communication.
- Train and support staff in EPIC EHR workflows, optimizing system use for accurate scheduling, registration, and patient care.
- Monitor front office operations, streamlining check-in/check-out processes to reduce wait times and improve patient satisfaction.
- Troubleshoot EPIC-related issues in real time, providing guidance and escalating technical concerns when necessary.
- Develop and deliver training materials, tip sheets, and hands-on sessions to enhance staff competency and confidence.
- Maintain HIPAA compliance and uphold patient privacy standards in all administrative and system functions.
Patient Access Representative
Optum
03.2023 - 02.2024
- Managed patient registration process, ensuring accurate data entry and patient privacy.
- Collaborated with multidisciplinary teams to streamline patient access and reduce wait times.
- Monitored data integrity in patient registration, achieving 100% compliance with privacy standards.
Acquisition Manager
Nest Egg Realty
02.2022 - 03.2023
- Maintained a lead database of 300+ leads, including scheduling follow-ups, sending texts/emails, and making calls.
- Facilitated the purchase of 5 properties per month through rapport building and pre-qualifications.
- Trained team members to successfully address 90% of customer questions.
Staffing Recruiter
Job Source LLC
03.2021 - 02.2022
- Streamlined new hire process, enhancing efficiency and accuracy.
- Developed comprehensive interview and assessment tools.
- Managed urinalysis testing to ensure a drug-free workplace.
Technical Support Representative
Affiliated Business Consultants Inc.
07.2018 - 02.2019
- Created new accounts, reset passwords, and configured server access for users.
- Resolved 30+ daily IT issues, leading to a 20% decrease in support tickets.
Education
High School Diploma -
Lincoln-West High School
Cleveland, OH06-2013
Associate of Business Administration - undefined
Independence University
Salt Lake City, UT05.2021
Skills
- EPIC EHR and CRM skills
- Care Coordination
- Data-driven decision making
- New hire orientation and development
- Efficient patient scheduling management
- Effective conflict resolution
- HIPAA Compliance
- Proficient in English and Spanish
Timeline
Front Office Liaison & EPIC Trainer
Columbus Regional Hospital
09.2024 - Current
Patient Access Representative
Optum
03.2023 - 02.2024
Acquisition Manager
Nest Egg Realty
02.2022 - 03.2023
Staffing Recruiter
Job Source LLC
03.2021 - 02.2022
Technical Support Representative
Affiliated Business Consultants Inc.
07.2018 - 02.2019
Petroleum Supply Specialist
U.S. Army
Associate of Business Administration - undefined
Independence University
High School Diploma -
Lincoln-West High School