Shadera Denton
Frankston,TX
Summary
My objective is to become a long term employee with a company that has opportunity for advancement to build up my career and further my education. I would like to be able to utilize my skills and expand my horizons. I am very organized, a self-sitter and can work with little to no supervision.
Overview
7
7
years of professional experience
Work History
Scheduling, Payroll, & Medical Assistant
Dailey Medical Clinic
04.2018 - 06.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
Phlebotomist
CPL LABS
03.2015 - 06.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Client Service Representative
Christus Healthcare
06.2020 - 05.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
Front Desk Associate
Exceptional Er
08.2020 - 01.2022
- Treat all patients and colleagues with dignity and respect.
- Open communication between all departments and cultivating a team environment.
- Communicate professionally and effectively with patients, visitors, and vendors.
- Ability to handle a fast-paced environment professionally and with poise.
- Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
- Maintain confidentiality and observe HIPAA compliance
- Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
- Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
- Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
- Processing payments and regular communication with the Central billing Office to resolve errors.
- Perform patient status changes as clinical staff directs.
- Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
- Answer, screen, and direct incoming phone calls.
- Facilitate deposits and cash reconciliations during shift change.
- Maintain with accuracy all spreadsheets, and patient logs.
- Perform clerical duties, including mail delivery, faxing, copying, and scanning.
- Perform other duties as assigned.
Education
Certified Medical Assistant -
University of St. Augustine For Health Sciences
2010
Phlebotomy Certification -
Tyler Junior College
Tyler,Tx 2004
High School Diploma -
Jacksonville High School
Jacksonville, TX2001
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Call center experience
- Payroll
- Microsoft Office
- Document and Records Management
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Verbal and written communication
- Time management skills
- Attention to Detail
- Scheduling Management (Doctor & Patient)
- Strategic Planning
- Staff Coordination
- Critical Thinking
Timeline
Front Desk Associate
Exceptional Er
08.2020 - 01.2022
Client Service Representative
Christus Healthcare
06.2020 - 05.2022
Scheduling, Payroll, & Medical Assistant
Dailey Medical Clinic
04.2018 - 06.2020
Phlebotomist
CPL LABS
03.2015 - 06.2020
Certified Medical Assistant -
University of St. Augustine For Health Sciences
Phlebotomy Certification -
Tyler Junior College
High School Diploma -
Jacksonville High School
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