Shadi E Z Z E D D I N
Houston,TX
Summary
Seasoned, diligent, and results-driven business development specialist with over 20 years of international experience in various managerial functions within the automotive industry. Boosts employee morale and synchronizes departmental activities with organizational goals, playing a key role as a motivational team player. Possesses superior problem-solving abilities, backed by a calm and diplomatic attitude, as well as strong listening and decision-making skills. Demonstrates a proven track record of success, including the establishment of TOP CAR, a personally owned showroom in the DRC region that quickly emerged as one of the leading car dealers in the area.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
MK MINING
01.2020 - 02.2024
Co-Founder & CEO
TOP CAR
01.2017 - 09.2019
- Piloting the hiring of all management positions, completing performance evaluations periodically, and laying down short and long-term goals for each department manager including administrative, sales, and parts
- Performing the planning and development of monthly and annual short and long-term goals and objectives
- Ensuring effective liaison with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
- Monitoring the daily operations closely and proposing and creating improved courses of action as necessary
- Clarifying the policies and procedures of the dealership to all employees and following up with them to ensure that these issues are understood and followed
- Managing the hiring and training of all departmental managers
- Reviewing the monthly financial statement and ensuring its completeness and accuracy
- Synchronizing with the business/administrative office to ensure perfect maintenance of records and analyses
- Establishing a healthy working relationship with lending institutions and manufacturer personnel and sustaining these relationships
- Conducting regular meetings with the departmental managers to ensure their profitability and efficiency
- Sustaining an enthusiastic attitude to assist in building a positive employee attitude and morale
- Handling and maintaining the compensation plans for all employees
- Designing cost-effective advertising programs and merchandising strategies for the dealership
- Focusing on unresolved customer complaints by the departmental managers and undertaking necessary steps for its resolution
General Manager
TRANSKAT Sarl
10.2014 - 09.2019
Used Car Manager
Q-Auto LLC
12.2012 - 06.2014
- Laid down the objectives and strategies and determined the actions to achieve the same
- Coordinated the daily administrative tasks like maintaining information files and processing paperwork
- Performed coaching and developing of the sales team to improve their knowledge and skills level
- Made decisions and resolved problems by analyzing information and evaluating results to offer the best solutions
- Scheduled work and activities for the team members
- Resolved conflicts and negotiated with others, handled complaints, settled disputes, and offered solutions
- Organized training of all sales consultants on producing a quality appraisal for valuation
- Chaired team meetings with the sales team for evaluating valuation process and targets
- Contributed to the commission structure of the sales team to ensure quality referrals
BMW Certified Senior Sales Executive
Al Fardan Automobile-BMW
07.2009 - 10.2012
Account Manager
Kanoo Group - Lexus & Toyota
06.2006 - 07.2009
Fleet Sales in Charge
Juma Al Majid Group - Hyundai & KIA
08.2003 - 06.2006
Education
Bachelor of Business Management -
Lebanese University
06.2003
Skills
- Sales & Marketing
- Daily Operations
- Daily Administration
- Business Development
- Financial Statements
- Scheduling Activities
- Procurement
- Relationship Management
- Conflict Resolution
- Supply Chain
- Departmental Profitability
- Chairing Meetings
- Client Servicing
- Compensation Plans
- Quality Referrals
- Employee Hiring & Training
- Complaint Resolution
- Used Car Appraisals
- Performance Evaluations
- Team Management
- Leads Sourcing
- Planning Departmental Goals
- Building Sales Teams
- Market Research
- Forecast Review
- Marketing Campaigns
- Customer Surveys
- VMS Software
- Oracle System
- MS Office Applications
- EGM
- SAP
- Email & Web
Personal Information
- Date of Birth: 10/22/80
- Nationality: Lebanese
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Certification
BMW Academy Certification
Train the trainer Certificate
VW Sales Training Certification
Timeline
General Manager
MK MINING
01.2020 - 02.2024
Co-Founder & CEO
TOP CAR
01.2017 - 09.2019
General Manager
TRANSKAT Sarl
10.2014 - 09.2019
Used Car Manager
Q-Auto LLC
12.2012 - 06.2014
BMW Certified Senior Sales Executive
Al Fardan Automobile-BMW
07.2009 - 10.2012
Account Manager
Kanoo Group - Lexus & Toyota
06.2006 - 07.2009
Fleet Sales in Charge
Juma Al Majid Group - Hyundai & KIA
08.2003 - 06.2006
Bachelor of Business Management -
Lebanese University
Similar Profiles
ANTHONY CLARKANTHONY CLARK
Outfitter/Pipefitter at MK ProductionOutfitter/Pipefitter at MK Production
Harrsita MohanathasHarrsita Mohanathas
Receptionist at MK EyecareReceptionist at MK Eyecare
SUMIT KUMARSUMIT KUMAR
Business Development Executive at MK PHARMACEUTICALSBusiness Development Executive at MK PHARMACEUTICALS
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource