Shadia Hasan
Scottsville,NY
Summary
Dedicated and compassionate professional with strong experience in both customer service and healthcare support. Skilled in providing high-quality care as a Certified Nursing Assistant, including assisting with daily living activities etc. as well as customer service experience and customer-focused profession with extensive experience in food service and retail environments. Skilled in providing excellent customer support, handling transactions accurately, and maintaining a clean, organized workspace Recognized for reliability, attention to detail, and a customer-focused approach in fast-paced environments while delivering a positive guest experience. Proven ability to work collaboratively with team members, and contribute to achieving sales and service goals.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
CNA
Clinical Staffing Resources
Rochester, ny
01.2024 - Current
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Food and services
Strong Memorial Hospital
Rochester, Ny
09.2022 - 05.2023
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Attendant
CVS Pharmacy
Rochester, ny
11.2021 - 07.2022
- Processed sales transactions quickly and accurately.
- Demonstrated excellent communication skills when interacting with customers in person or on the phone.
- Answered incoming calls in a professional manner and responded to customer inquiries.
Team Member
Walmart
Rochester, Ny
04.2020 - 12.2021
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
Team Member
Delaware North
Scottsville
09.2018 - 09.2020
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
Education
Wheatland Chili
Scottsville, NYSkills
- Vital signs monitoring
- Patient assistance
- Medical record keeping
- Infection control
- Customer service
- Communication skills
- Needs assessment
- Customer relationship management
- Team collaboration
- Time management
- Decision making
- Staff training
Timeline
CNA
Clinical Staffing Resources
01.2024 - Current
Food and services
Strong Memorial Hospital
09.2022 - 05.2023
Customer Service Attendant
CVS Pharmacy
11.2021 - 07.2022
Team Member
Walmart
04.2020 - 12.2021
Team Member
Delaware North
09.2018 - 09.2020
Wheatland Chili