Shadia Pulido
Fontana,CA
Summary
Motivated and adaptable professional with a strong foundation in History and over three years of experience in high-end hospitality. Currently pursuing a B.A. in Public History with the goal of contributing to museum education, curation, or exhibit design. Skilled in guest service, communication, and public engagement, with a passion for connecting people to meaningful historical narratives. Bilingual and detail-oriented, with a proven ability to thrive in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Hillstone Restaurant Group - R+D Kitchen
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Hillstone Restaurant Group - R+D Kitchen
08.2022 - Current
- Delivered high-quality service in a fast-paced, upscale dining setting known for its fresh, sophisticated cuisine.
- Developed strong menu knowledge and provided expert recommendations to enhance the guest experience.
- Maintained an energetic, professional atmosphere while building rapport with regular clientele.
- Managed high-volume tables, coordinated with kitchen and bar staff, and ensured seamless service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Public History
05-2027
Associate of Arts - History
05-2023
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Dedicated work ethic
- Critical thinking
- Adaptability
Certification
ServSafe Food Handling
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- History
- Paleontology
- Geology
- Interior Design
- Hospitality
Timeline
Bartender - Hillstone Restaurant Group - R+D Kitchen
10.2024 - Current
Server - Hillstone Restaurant Group - R+D Kitchen
08.2022 - Current
California State University San Bernardino - Bachelor of Arts, Public History
Crafton Hills College - Associate of Arts, History
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