Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Shadia Zapata

Cape Coral,Florida

Summary

A detail-oriented and motivated professional with over eight years of experience in administrative support, customer service, and team coordination in corporate and educational settings. Adept at scheduling appointments, managing records, and communicating directly with clients, with professionalism and confidentiality. Adept at supporting teams, maintaining organized systems, and managing multiple priorities. I am currently advancing my English proficiency and am fully committed to training and professional development in the medical field, where accuracy, empathy, and confidence are essential. Ready to contribute to the clinical setting with responsibility, a positive attitude, and a strong commitment to learning.

Overview

13
13
years of professional experience

Work History

Preschool Teacher

Grace Community School
North Fort Myers, FL
03.2023 - Current
  • Maintain structured routines, manage communications with parents, and support day-to-day operations in a private school setting.
  • Apply high standards of responsibility, safety, and organization transferable to patient care environments.

Customer Service Coach

Sitel
Cali, Colombia
12.2021 - 06.2022
  • Trained and supervised customer service agents with a focus on quality standards and performance metrics.
  • Delivered reports, coached underperforming agents, and maintained documentation and team updates.

Customer Service Representative

Sitel
, Colombia
09.2019 - 12.2021
  • Managed high-volume inbound calls, provided tailored support, and ensured client satisfaction.
  • Promoted services and resolved customer concerns with professionalism and empathy.

Assistant Manager

Vivanet
, Colombia
08.2018 - 08.2019
  • Scheduled service appointments, managed petty cash and inventory, and handled internal and external communication.
  • Supervised small teams and resolved client billing and service requests.

Cashier/Customer Service

Bank of Bogotá
, Colombia
09.2015 - 08.2018
  • Handled financial transactions, office accounting, and administrative filing.
  • Managed VIP client interactions and supported various office branches.

Secretary's Assistant

Carmelitano High School
, Colombia
09.2012 - 03.2013
  • Provided administrative assistance to school leadership.
  • Managed appointments, internal documentation, and external communication with staff and families.
  • Support the teacher with the development of activities, child care, cleaning spaces.

Education

Bachelor's in International Business -

International Virtual University
Colombia
12-2024

Emergency Care & Safety Institute Course -

Emergency Care & Safety Institute
Fort Myers, FL
10-2024

Digital Marketing Course -

Fundación Telefónica Colombia Foundation
Remote
08.2020

Leadership Program -

Crear Colombia
Colombia
12.2019

Business Design Course with Neurolinguistic Programming -

Ibero-American School of NLP
08.2018

Basic Course of Oratory, Influence and Communication -

Andrés Arboleda Coach
03.2018

Technical Degree Business Advisory And Operational

Sena
Colombia
07-2015

Skills

  • Effective communication
  • Team collaboration
  • Appointment scheduling and confirmation
  • Customer relationship management
  • Friendly, positive attitude
  • Organization and time management

Personal Information

Authorized To Work: US for any employer

Timeline

Preschool Teacher

Grace Community School
03.2023 - Current

Customer Service Coach

Sitel
12.2021 - 06.2022

Customer Service Representative

Sitel
09.2019 - 12.2021

Assistant Manager

Vivanet
08.2018 - 08.2019

Cashier/Customer Service

Bank of Bogotá
09.2015 - 08.2018

Secretary's Assistant

Carmelitano High School
09.2012 - 03.2013

Bachelor's in International Business -

International Virtual University

Emergency Care & Safety Institute Course -

Emergency Care & Safety Institute

Digital Marketing Course -

Fundación Telefónica Colombia Foundation

Leadership Program -

Crear Colombia

Business Design Course with Neurolinguistic Programming -

Ibero-American School of NLP

Basic Course of Oratory, Influence and Communication -

Andrés Arboleda Coach

Technical Degree Business Advisory And Operational

Sena