SHADIJAH DAVIS
Customer Service/ Logistics
Germantown,MD
Summary
Proactive, engaging, and results-driven professional equipped with well-developed qualifications in customer service. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. Displays an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.
Overview
4
4
years of professional experience
Work History
Transportation Logistics Driver
Rivian
Gaithersburg, MD
01.2024 - Current
- Vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Upheld high standards of cleanliness within over 60 vehicle's interior appearance, providing professional image for company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Travel Technician
Asurion/Enjoy
Washington, DC
04.2021 - 12.2023
- Travel locally and provide IT support to over 80 customers in various locations.
- Troubleshoot problems with users' devices/network to ensured that downtime was minimized.
- Troubleshoot and offer viable solutions to various hardware and software problems.
- Provide excellent technical knowledge and communicate effectively to understand problems to explain solution's.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Trained new technicians on standard operating procedures, ensuring consistency across to new team members.
Customer Service Representative/ Driver
Trips Mobile Commuter Store
Montogomery County, MD
11.2019 - 11.2020
- Compiled/maintained monetary reports and records (inventory)
- Resolved customer inquiries and complaints on related products and services.
- Cultivated customer loyalty and improved sales by 15%.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
Live chat support
undefinedEducation Technical Skills
- CompTIA Security+, Currently Studying for SY0-601
- Associates of Science, Human Resource, DeVry University, Fall 2022
- James Madison High School, 04/2013
General Skills Abilities
- Possesses a positive, energetic and professional attitude.
- Achieving goals, creative/strategic thinking and problem solving.
- Demonstrated ability to work and perform at the highest standards in complex and demanding environments.
- Excellent ethics, hardworking, focus minded and sound organizational ability
- Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines.
Timeline
Transportation Logistics Driver
Rivian
01.2024 - Current
Travel Technician
Asurion/Enjoy
04.2021 - 12.2023
Customer Service Representative/ Driver
Trips Mobile Commuter Store
11.2019 - 11.2020
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