SHADIJAH DAVIS
Customer Service/ Logistics
Germantown,MD
Summary
Proactive, engaging, and results-driven professional equipped with well-developed qualifications in customer service. Known for building productive business relationships and attaining long-term customer loyalty. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. Displays an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.
Overview
4
4
years of professional experience
Work History
Transportation Logistics Driver
Rivian
Gaithersburg, MD
01.2024 - Current
- Vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Upheld high standards of cleanliness within over 60 vehicle's interior appearance, providing professional image for company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Travel Technician
Asurion/Enjoy
Washington, DC
04.2021 - 12.2023
- Travel locally and provide IT support to over 80 customers in various locations.
- Troubleshoot problems with users' devices/network to ensured that downtime was minimized.
- Troubleshoot and offer viable solutions to various hardware and software problems.
- Provide excellent technical knowledge and communicate effectively to understand problems to explain solution's.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Trained new technicians on standard operating procedures, ensuring consistency across to new team members.
Customer Service Representative/ Driver
Trips Mobile Commuter Store
Montogomery County
11.2019 - 11.2020
- Compiled/maintained monetary reports and records (inventory)
- Resolved customer inquiries and complaints on related products and services.
- Cultivated customer loyalty and improved sales by 15%.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
Live chat support
Paperwork Processing
Data Collection
Customer Needs Assessment
Business growth and retention
Sales Quota Achievement
Live chat support
Multitasking Abilities
Relationship Building
Teamwork and Collaboration
Education Technical Skills
- CompTIA Security+, Currently Studying for SY0-601
- Associates of Science, Human Resource, DeVry University, Fall 2022
- James Madison High School, 04/2013
General Skills Abilities
- Possesses a positive, energetic and professional attitude.
- Achieving goals, creative/strategic thinking and problem solving.
- Demonstrated ability to work and perform at the highest standards in complex and demanding environments.
- Excellent ethics, hardworking, focus minded and sound organizational ability
- Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines.
Timeline
Transportation Logistics Driver
Rivian
01.2024 - Current
Travel Technician
Asurion/Enjoy
04.2021 - 12.2023
Customer Service Representative/ Driver
Trips Mobile Commuter Store
11.2019 - 11.2020