Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shadira Roberts

Los Angeles,CA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cosmetology, particularly at Rebellious Hair Studio. Excelled in innovative hairstyling techniques and outstanding client retention, boosting revenue through effective relationship building and management. Skilled in marketing and customer consulting, consistently achieving high customer satisfaction and repeat business.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Cashier

Popeyes
08.2013 - 07.2014
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Assistant, Receptionist, Hair Stylist

Island DesignNatural Hair Salon
12.2014 - 03.2019
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Cashier, Sales Associate

Victoria's Secret & PINK
10.2017 - 02.2018
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Hair Stylist, Business Owner

Rebellious Hair Studio
07.2020 - Current
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

High School Diploma -

Hope Charter School
Philadelphia, PA
06-2012

No Degree - Cosmetology / Business

Empire Beauty School
Philadelphia, PA
10-2013

Skills

  • Innovative hairstyling techniques
  • Cosmetology
  • Styling advice
  • Outstanding client retention
  • Trend expert
  • Networking expertise
  • Customer buying trends
  • Relationship building and management
  • Quick learner
  • Marketing
  • Customer consulting
  • Schedule management

Timeline

Hair Stylist, Business Owner

Rebellious Hair Studio
07.2020 - Current

Cashier, Sales Associate

Victoria's Secret & PINK
10.2017 - 02.2018

Assistant, Receptionist, Hair Stylist

Island DesignNatural Hair Salon
12.2014 - 03.2019

Cashier

Popeyes
08.2013 - 07.2014

High School Diploma -

Hope Charter School

No Degree - Cosmetology / Business

Empire Beauty School
Shadira Roberts