Shadiyah Cammck
Kansas City,MO
Summary
Dedicated professional with extensive experience in customer service and training roles.Adept at supporting connected services through effective training and customer interaction. Committed to enhancing user experience and operational efficiency within technology-driven settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
Kansas City, Missouri
09.2021 - Current
- Delivered clear and effective communication to resolve inquiries and issues promptly. Supported training initiatives to help new staff understand service protocols and systems. Skilled in managing customer inquiries and resolving issues effectively to ensure a positive customer experience. Strong communicator with the ability to empathize with customers and provide tailored solutions to meet their needs. Recognized for maintaining high levels of customer satisfaction and receiving positive feedback from clients. Adept at training new team members on best practices for delivering exceptional customer service.
Substitute Teacher and Paraprofessional
Chicago Public Schools CPS
Chicago, Illinois
11.2019 - 07.2021
- As a Paraprofessional, I assisted in classroom instruction, at times developing activities for the children and assisted their daily transition from classes as well as tutoring for them as well. I provided individualized support to special needs students daily. Dedicated substitute teacher with a passion for fostering a positive and engaging learning environment. Experienced in supporting educators by seamlessly stepping into classrooms and maintaining continuity in instruction. Strong communication skills, facilitating productive interactions with students, staff, and parents alike. Adaptable and resourceful, able to quickly understand and execute direction from full-time teachers.
Education Assistant
National Underground Rail Road Freedom Center
Cincinnati, Ohio
06.2018 - 05.2019
- I provided administrative support for the Education director as well as the education department where needed. Skilled in developing educational materials and implementing individualized learning plans to cater to diverse student needs. Experienced in assisting students with special needs and employing adaptive techniques to facilitate their learning.
Education
Master of Science - Strategic Communication
Purdue University
West Lafayette, IN12-2023
Bachelor of Arts - Communication Studies
Xavier University
Cincinnati, OH05-2019
Skills
- Customer engagement
- CRM software
- Technical support
- Process improvement
- Research
- Data analysis
Timeline
Customer Service Representative
Social Security Administration, SSA
09.2021 - Current
Substitute Teacher and Paraprofessional
Chicago Public Schools CPS
11.2019 - 07.2021
Education Assistant
National Underground Rail Road Freedom Center
06.2018 - 05.2019
Master of Science - Strategic Communication
Purdue University
Bachelor of Arts - Communication Studies
Xavier University