Shadoe Wittwer
Decatur,IN
Summary
Resourceful and results-driven business professional with a strong foundation in administrative operations, human resources, and customer engagement. Backed by over 5 years of customer service experience, 2 years in manufacturing, and current responsibilities in HR and scheduling for an IT company. Proficient in Microsoft Word and Excel, with continuing education in Global Business Marketing and Business Administration. Highly organized, self-motivated, and committed to professional growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Innovative Concepts Audio and Video
Decatur, IN
02.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
Assembly Line Worker
Fleetwood Motor Homes
Decatur, IN
10.2022 - 09.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
Bartender
Vinnies
Decatur, IN
06.2020 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Texas Roadhouse
Fort Wayne, IN
07.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Of Business Administration - Marketing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
Microsoft Excel (Formulas, VLOOKUP, Pivot Tables)
Microsoft Word & PowerPoint
Google Workspace Tools
Scheduling & HR Software
POS & Inventory Systems
Timeline
Scheduling Coordinator
Innovative Concepts Audio and Video
02.2024 - Current
Assembly Line Worker
Fleetwood Motor Homes
10.2022 - 09.2024
Bartender
Vinnies
06.2020 - 05.2024
Server
Texas Roadhouse
07.2019 - 01.2021
Associate Of Business Administration - Marketing
Ivy Tech Community College of Indiana