Shadonna best
Killeen,TX
Summary
Dynamic professional with experience in education and healthcare. Skilled in lesson planning, classroom management, and effective communication. As well as experience with using Microsoft, scheduling, and working accordingly with patients and staff in the Front desk, customer service field.
Overview
13
13
years of professional experience
Work History
Teachers Assistant
Everbrook Academy
Washington, District of Columbia
10.2024 - 08.2025
- Supported students with individual learning needs and behavioral challenges to enhance engagement.
- Assisted lead teacher in planning and executing daily lesson activities for curriculum delivery.
- Created and coordinated age-appropriate enrichment activities promoting social, emotional, and intellectual growth.
- Maintained a clean and safe classroom environment, ensuring student well-being.
- Prepared and set up equipment and materials for laboratory sessions.
Teacher's Assistant
DC Prep
Washington, District of Columbia
07.2022 - 04.2024
- Worked one-on-one with special needs students to help navigate through school challenges.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Assisted in the development of individualized education plans (IEPs) for special education students.
Patient Scheduling Coordinator
Unity Healthcare
Washington, District of Columbia
01.2019 - 03.2022
- Coordinated patient appointments using advanced scheduling software.
- Managed patient inquiries and resolved scheduling conflicts effectively.
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
Dc health link
Customer Service Rep
Washington, District of Columbia
08.2015 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Front Desk Receptionist
Patient First Urgent Care Center
Washington, District of Columbia
03.2012 - 02.2015
- Greeted patients and visitors upon arrival at the urgent care center.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and provided information about services offered.
- Coordinated with medical staff to ensure smooth patient flow through the facility.
- Handled patient inquiries and resolved issues in a timely manner.
Education
High School Diploma -
Bladensburg High
Bladensburg, MD06-2027
Child Development Associates -
Southeast Childrens Fund
Washington, DC04-2025
Skills
- Classroom management
- Lesson planning
- Student engagement
- Behavior management
- Early childhood education
- Assignment grading
- Supervising student activities
- Relationship building
Timeline
Teachers Assistant
Everbrook Academy
10.2024 - 08.2025
Teacher's Assistant
DC Prep
07.2022 - 04.2024
Patient Scheduling Coordinator
Unity Healthcare
01.2019 - 03.2022
Dc health link
Customer Service Rep
08.2015 - 12.2018
Front Desk Receptionist
Patient First Urgent Care Center
03.2012 - 02.2015
High School Diploma -
Bladensburg High
Child Development Associates -
Southeast Childrens Fund