Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Shadow Johnson

Post Falls,ID

Summary

Experienced and personable Wireless Sales Expert accomplished in selling a broad selection of mobile devices and carrier plans. Dedicated to delivering customer-centric solutions and achieving marketing goals within a collaborative team setting. With strong interpersonal skills and a passion for excellence, I am prepared to support our wireless sales team in achieving excellence.

Overview

3
3
years of professional experience

Work History

Mobile Team Lead

OSL Retail Services
Post Falls, ID
11.2021 - 06.2023
  • Managed and trained a team of mobile experts to fine-tune sales performance and customer communication.
  • Built a friendly and competitive culture, and incentivized team members to meet or surpass monthly store goals.
  • Actively pursued the chance to travel to struggling stores in distant locations, helping those teams find success.

Mobile Expert

OSL Retail Services
Spokane, WA
10.2020 - 11.2021
  • Presented cell phone features and crafted personalized carrier plan recommendations uniquely tailored to each customer's individual needs.
  • Stayed up to date on all current and upcoming phone promotions, ensuring a comprehensive and detailed understanding of wireless products and services.
  • Established strong connections with customers by building trust.

Electronic Sales Associate

Walmart
Hayden, Idaho
2013 - 10.2020
  • Ensured features were set, shelves were stocked, prices were changed, and orders were sent to maintain product availability.
  • Made it a personal goal to sell the top three brands of TVs, ensuring customers would get excellent value for their money.
  • Took command of responsibilities, leading by example.

Skills

  • Wireless Expertise
  • Marketing Knowledge
  • Cross Selling Experience
  • Sales Analytics
  • Mentoring and Development
  • Customer Satisfaction
  • Team Meeting Coordination
  • Goal Focused

Accomplishments

  • Ranked first in phone sales district-wide, surpassing 12 competing stores consistently for four consecutive months before transitioning into a management role.
  • Ranked as the top performer regionally for achieving the highest rates in new hires for phone and accessory sales, as well as conversion percentage from prepaid to postpaid plans.
  • As part of a three-person team, achieved third place nationwide in phone sales, outperforming over 100 competing stores during the peak holiday season.

Timeline

Mobile Team Lead

OSL Retail Services
11.2021 - 06.2023

Mobile Expert

OSL Retail Services
10.2020 - 11.2021

Electronic Sales Associate

Walmart
2013 - 10.2020

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Shadow Johnson