Shadria "Missy" Riley
Chatham,Massachusetts
Summary
10+ years of Administration, Leadership & Team Management
Overview
14
14
years of professional experience
Work History
General Manager
La Bella Vita
08.2020 - Current
- Creating customer experience
- Maintaining flow and function of the dining room and kitchen
- Train new employees for front of house positions including POS terminals, scheduling shifts and maintaining coverage for Waitstaff, Hostesses, Food Runners, Bussers and Bartenders
- Problem solving under pressure with a solution focused approach to meet the expectations of guest
Events Coordinator
Mainsail Events and Marketing
10.2016 - Current
- Onsite event support
- Procure donations for non-profit fundraising
- Coordinate and assist in the organization of a variety of events
- Communicate with vendors, clients and volunteers
Senior Guest Services Manager
Del Mar Vacations
11.2020 - 05.2023
- Team building and quarterly/annual reviews
- Team scheduling and meeting coordination
- Guest resolution, guest experience and retention
- Maintaining quarterly and yearly department revenue goals
- New employee hiring and training
Hostess, Server
Chatham Squire
08.2017 - 08.2020
- Greeting and seating customers
- Managed hostess station
- Maintained efficiency and professionalism
- Experienced fast pace work in a high-volume environment
Reservations Coordinator
Chatham Bars Inn
04.2011 - 08.2017
- Followed Forbes standards
- Coordinated wedding room blocks
- Maintained communication with hotel guest and wedding parties
- Lead site tours
- Handled incoming guest reservations and room deposits
Education
HS Diploma -
Central High School
Manchester, NHAS - Business Administration
New Hampshire College
Hooksett, NHSkills
- Leadership and team building
- Problem resolution
- Operations management
- Staff management
Locations
- La Bella Vita, Orleans, MA
- Del Mar Vacations, Orleans, MA
- Chatham Squire, Chatham, MA
- Mainsail Events and Marketing, Chatham, MA
- Chatham Bars Inn, Chatham, MA
- Central High School, Manchester, NH
- New Hampshire College, Hooksett, NH
Timeline
Senior Guest Services Manager
Del Mar Vacations
11.2020 - 05.2023
General Manager
La Bella Vita
08.2020 - Current
Hostess, Server
Chatham Squire
08.2017 - 08.2020
Events Coordinator
Mainsail Events and Marketing
10.2016 - Current
Reservations Coordinator
Chatham Bars Inn
04.2011 - 08.2017
HS Diploma -
Central High School
AS - Business Administration
New Hampshire College
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