Shae Brown
Charlotte,NC
Summary
Proactive and adaptable professional with a strong background in quality assurance and customer service. Committed to improving business processes and ensuring document accuracy, contributing to timely resolutions and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Senior Quality Assurance Analyst
Wells Fargo & Company
Charlotte, NC
01.2000 - Current
- Performed quality assurance reviews across more than 150 lines of business, ensuring adherence to quality standards.
- Reviewed, verified, and processed sensitive HR and payroll documentation, ensuring compliance and accuracy for employee files, offer letters, garnishments, employment verifications, and insurance documents.
- Ensure document accuracy through preparation, scanning, indexing, verification, and quality control procedures.
- Upload high-volume insurance, mortgage, loan, and commercial documentation while meeting critical customer deadlines.
- Provide internal and external customer support by researching issues and ensuring timely resolution.
- Serve as backup support for Work Director operations.
- Maintain strict confidentiality and compliance standards while handling sensitive employee and customer information.
- Identified and implemented improvements to business processes, enhancing operational efficiency.
- Listen to calls for Merchant Services and provide feedback.
- Provide monthly reporting with QA results to business partners.
Warehouse Associate
Amazon
Huntersville, North Carolina
08.2022 - 02.2025
- Picked and processed customer orders accurately and efficiently to support same-day delivery commitments.
- Packed customer orders according to company standards, ensuring shipment accuracy and product quality.
- Applied shipping labels and verified order information to ensure timely deliveries.
- Stowed incoming inventory into designated storage locations while maintaining organization and accessibility.
- Conducted cycle counts and inventory audits to maintain inventory accuracy.
- Utilized handheld scanners and warehouse management systems to track inventory movement and order fulfillment.
- Maintained productivity, quality, and safety standards in a fast-paced warehouse environment.
- Collaborated with team members and supervisors to meet daily operational goals and customer expectations.
Cashier
IKEA
Charlotte, NC
02.2015 - 07.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations, ensuring accurate daily cash drawer balances.
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Trained new cashiers on checkout procedures and effective customer engagement techniques.
- Collaborated with team members to improve customer service interactions, enhancing overall experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Worked closely with front-end staff to assist customers.
- Completed tasks assigned by management to support operations.
Education
Some College (No Degree) - Business Administration and Management
University of Phoenix
Tempe, AZSkills
- Customer support
- Customer service
- Customer satisfaction
- Customer focus
- Customer inquiries
- Conflict resolution
- Adaptability and flexibility
- Reliability and punctuality
- Professional demeanor
- Cash handling expertise
- Cash register operations
- Payment processing
- POS system operation
- Product knowledge
Timeline
Warehouse Associate
Amazon
08.2022 - 02.2025
Cashier
IKEA
02.2015 - 07.2021
Senior Quality Assurance Analyst
Wells Fargo & Company
01.2000 - Current
Some College (No Degree) - Business Administration and Management
University of Phoenix