Shae Eggleton
Summary
Led initiatives to streamline task management, enhancing team productivity and morale. Developed strategies to prioritize and balance multiple responsibilities, driving team goals forward. Embraced additional roles to foster a collaborative and goal-oriented team culture.
Overview
21
21
years of professional experience
Work History
Territory Manager - Sales and Service
Kimberly Clark Corp
09.2023 - Current
- Developed and implemented sales strategies to enhance market penetration and customer satisfaction.
- Analyzed market trends to identify opportunities for growth and competitive advantage.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Evaluated performance metrics to drive continuous improvement in sales processes and service quality.
- Implemented creative solutions for addressing customer concerns, ultimately increasing overall satisfaction ratings.
- Optimized inventory management by closely monitoring stock levels and forecasting future demand.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
Supermarket Store Manager
Coles Supermarket
Charlestown, NSW
10.2019 - Current
- Demonstrated creativity and resourcefulness through deployment of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Organized and detail-oriented with strong work ethic.
- Worked well in team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Operations Supervisor
McDonalds
Newcastle, NSW
01.2015 - 10.2018
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Restaurant Manager
McDonalds Australia
Swansea, NSW
05.2010 - 09.2015
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
Hotel Duty Manager
Beachcomber Hotel
Toukley, NSW
01.2005 - 04.2007
- Developed and implemented strategies to optimise operational efficiency and maximise profits.
- Provided services efficiently and with high level of accuracy.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of accommodation facility, scheduling staff and overseeing budgets.
- Developed and implemented marketing strategies to promote hotel services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintaining high level of OHS standard's
- Training & development of new staff
- Enforcing RSA & RCG procedures
Education
Advance Diploma - Management
McDonalds
12.2012
Advance Diploma - Management
McDonalds
2012
Certificate III - Tertiary Preparation (HSC Equivalent)
Tafe NSW
1997
Skills
- Led coaching sessions to develop team competencies and drive performance improvements Oversaw training programs to align employee skills with organizational goals Cultivated a culture of continuous learning and professional development
- Facilitated teamwork and communication among departments to achieve organizational goals
- Oversaw project management initiatives to ensure timely delivery and client satisfaction
- Provided strategic assistance to enhance managerial effectiveness
- Oversaw training programs for new managers, fostering a culture of continuous improvement Developed and implemented training materials to align with organizational goals Mentored emerging leaders to enhance their decision-making capabilities
- Oversaw project management initiatives to ensure timely delivery and quality standards
Timeline
Territory Manager - Sales and Service
Kimberly Clark Corp
09.2023 - Current
Supermarket Store Manager
Coles Supermarket
10.2019 - Current
Operations Supervisor
McDonalds
01.2015 - 10.2018
Restaurant Manager
McDonalds Australia
05.2010 - 09.2015
Hotel Duty Manager
Beachcomber Hotel
01.2005 - 04.2007
Advance Diploma - Management
McDonalds
Advance Diploma - Management
McDonalds
Certificate III - Tertiary Preparation (HSC Equivalent)
Tafe NSW