Shae Killoran
Williamsburg,VA
Summary
Driven and technically skilled professional with experience at Eastern Suffolk BOCES, adept in hardware installation, network configuration, and providing exceptional technical support. Demonstrated ability to improve team efficiency and customer satisfaction through proactive troubleshooting and effective communication. Excelled in fast-paced environments, ensuring seamless technical operations and support.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Eastern Suffolk BOCES
09.2023 - 06.2024
- While completing my second year coursework to obtain a certificate as a computer technician, I was chosen to assist the teacher in a paid position.
- Provided technical guidance and support to team members.
- Supported the teacher with classroom tasks, such as setting up activities for the day's instruction, mounting monitors, and establishing a shared network for the students.
- Worked with lead teacher to monitor compliance with class rules regarding uniforms and take attendance.
- Responsible for locking up work benches and laptop carts at the end of the day.
Crew Member
Wendys International LLC
06.2021 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Miller Place High School
Miller Place, NY06.2024
Certification - Computer Repair And Networking
Eastern Suffolk BOCES, Bixhorn Technical Center
Bellport, NY06.2024
Skills
- Technical Support
- System Upgrades
- Network installation
- Device Drivers Management
- Desktop component change management
- Software Installation
- Network configuration
- Wireless Networking
- Hardware Installation
- Hardware troubleshooting
- Hardware Repair
- Network Troubleshooting
- Helpdesk services
Timeline
Teacher's Assistant
Eastern Suffolk BOCES
09.2023 - 06.2024
Crew Member
Wendys International LLC
06.2021 - 09.2023
High School Diploma -
Miller Place High School
Certification - Computer Repair And Networking
Eastern Suffolk BOCES, Bixhorn Technical Center
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