Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shae-Lyn VanderJagt

Henderson,NV

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sales and Marketing Executive

M2Comsys
02.2023 - Current
  • Evaluated market data to develop and create business strategies and marketing plans.
  • Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Care Sales Specialist

Lands' End Business Outfitters
08.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated and established account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Cold Caller

Sell Now Cash Offer LLC
11.2021 - 06.2022
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Called prospective customers in designated market area to qualify leads.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 100 daily outbound calls to build partnerships and achieve sales quota

Dispatcher

Sunrise Towing
01.2021 - 04.2022
  • Answer inbound calls for customers with vehicle problems
  • Great Customer Service
  • Inform drivers of the best quote and ETA possible
  • Book out the tow on the software and provide customer updates
  • Keep in touch with multiple tow companies throughout the entire United States

Fine Dining Server

Fleming's Prime Steakhouse And Wine Bar
01.2019 - 10.2020
  • Fine Dining Knowledge and Execution
  • Upselling Food and Beverages
  • Extensive wine and food pairing knowledge
  • Customer Service

Bartender

Bella Vita Italian Restaurant
05.2018 - 01.2019
  • Extensive wine and cocktail knowledge and execution
  • Upselling
  • High Volume Restaurant capabilities
  • Genuine customer service

Server/Bartender

Whist Stove And Spirits, Due & Proper
12.2016 - 07.2018
  • Fast Paced Cocktail Service
  • Upselling
  • 3-5 Course Knowledge and Fine Dining
  • Excellent Customer Service
  • Organization of orders and tables

Education

Associate of Science - Biology

Grand Rapids Community College
Grand Rapids, Michigan
05.2015

Skills

  • Project Management
  • Flexibility
  • Analytical Thinking
  • Time Management
  • Scheduling
  • Resourceful
  • Communication
  • Strong Typing and Multitasking
  • Customer Service
  • Inbound/Outbound Calls
  • Sales
  • Marketing

Timeline

Sales and Marketing Executive

M2Comsys
02.2023 - Current

Customer Care Sales Specialist

Lands' End Business Outfitters
08.2022 - 02.2023

Cold Caller

Sell Now Cash Offer LLC
11.2021 - 06.2022

Dispatcher

Sunrise Towing
01.2021 - 04.2022

Fine Dining Server

Fleming's Prime Steakhouse And Wine Bar
01.2019 - 10.2020

Bartender

Bella Vita Italian Restaurant
05.2018 - 01.2019

Server/Bartender

Whist Stove And Spirits, Due & Proper
12.2016 - 07.2018

Associate of Science - Biology

Grand Rapids Community College

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Shae-Lyn VanderJagt