SHAE ROTH
Advanced Medical GI, PC/The Gastroenterology Center Of Virginia
Ashburn,VA
1
Certification
20
years of professional experience
Directed medical office operations to improve efficiency and service quality. Applied business administration, direct patient care, and health care coordination expertise to support smooth daily workflow. Strengthened professional communication between staff and leadership while optimizing office processes to improve productivity and patient care delivery.
Work History
Medical Office/ Billing Manager
3 Years 2 Months- Managed daily operations, overseeing surgical and administrative staff to ensure smooth workflow and high-quality patient care.
- Oversaw billing processes, streamlining insurance claim submissions, verification, payment posting, prior authorizations, insurance denial management and collections to enhance accuracy.
- Ensured all insurance credentialing and attestations were current and up to date.
- Developed and implemented policies and procedures to ensure compliance with healthcare regulations and standards.
- Ensured compliance with HIPAA regulations regarding patient privacy and implementing security measures.
- Supported the AAAHC accreditation process by gathering necessary documentation and coordinating with team members.
- Oversee all patient scheduling for consultations and surgical procedures.
- Supervised staff training programs to enhance skills and maintain high standards of care.
- Processed payroll, maintained employee files, and conducted performance evaluations for staff members.
- Implemented onboarding for new employees, facilitating quicker acclimation to tasks and responsibilities by writing and publishing the company’s Standard Operating Procedure manual.
- Coordinated all of the company’s payables and receivables including reimbursement payments to upper management.!
- Utilized QuickBooks for office accounting purposes.
Lead Patient Care Coordinator
2 Years 8 Months- Coordinated patient appointments and follow-ups with healthcare providers.
- Resolved patient inquiries and concerns promptly to enhance patient satisfaction.
- Trained new staff on patient care protocols and organizational policies.
- Supported 13 providers in daily operations to ensure efficient workflow.
- Maintained all patient records.
- Processed collections and payments, ensuring accurate insurance billing for timely patient reimbursement.
- Worked directly alongside the MD regarding the patients’ direct care and future plan of care.
- Coordinated physician-to-physician referrals based on the patients’ treatment plan.
- Verified all medication refills for the MD to ensure all medication was processed quickly with the pharmacy. Followed up on the electronic medication refill requests directly with the pharmacist.
Flight Attendant
13 Years 4 Months- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Acted quickly to respond to medical emergencies on board during flights.
- Ensured compliance with federal aviation regulations and company policies, contributing to overall safety and operational integrity.
- Completed training in customer service, conflict resolution, and safety procedures to enhance service quality and safety awareness.
- Provided attentive customer service to passengers during all phases of in-flight operations.
- Supported passengers with special needs throughout the flight, ensuring their comfort and safety.
Education
Associate Of Applied Science - Health Information Technology
- Graduated with the highest honors
- Dean's List
- GPA: 4.0
High School Diploma
- Office Admimistration
Skills
HIPAA compliance
Patient scheduling
Conflict resolution
Payroll management
Records management
Documentation control
Operations management
Internal auditing
Team leadership
Team building
Time management skills
Organization
Patient relations
Billing management
Certification
Certified in Medical Coding and Billing
Timeline
Medical Office/ Billing Manager
Advanced Medical GI, PC/The Gastroenterology Center Of Virginia
07.2023 - 09.2026Read More
Lead Patient Care Coordinator
The Tarnow Center For Self-Management
08.2020 - 04.2023Read More
Flight Attendant
Southwest Airlines
11.2006 - 03.2020Read More
El Campo High School
High School Diploma
Read More
Houston Community College - Coleman College For Health Sciences
Associate Of Applied Science from Health Information Technology
Read More
Alvin Community College
from Office Admimistration
Read More