Shadaryl King
Montgomery,AL
Summary
Motivated, dedicated, customer-focused individual seeking a support role to utilize strong communication and problem solving skills to take the company to the next level with customer service satisfaction
Overview
8
8
years of professional experience
Work History
Technical Advisor
Kelly Services Global
12.2020 - 11.2023
- Managed approximately 20 daily incoming calls to set direction and provide troubleshooting for various technical issues
- Provide emerging issues to Apple Engineers
- Work with a variety of different clients; adapting to different communication styles
- Acquired knowledge for Apple's software and hardware as technology evolves
Customer Service Representative
Sykes Enterprises, Incorporated (Founder)
11.2017 - 06.2019
- Answered 80 daily calls by enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Carhop Server
Sonics
06.2015 - 06.2017
- Promptly greeting and efficiently taking orders from over 50-75 customers daily.
- Increased order accuracy by carefully listening to customers requests and double-checking orders before delivery.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Facilitated positive dining experience for guests by maintaining clean and organized outdoor eating area.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Education
High School Diploma -
Marbury High School
2360 US-31, Deatsville, AL 3602205.2015
Skills
- Critical Thinking- uses logic and reasoning to look at different types of information in order to make conclusions and works through problems
- Time Management- manages one's own time to accomplish assigned tasks
- Research- Locates key facts and information in order to learn more about different types of information
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents
- Interpersonal Skills- Communicate and interact with people effectively while being aware of social perceptions
- Attention to Detail- Thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed
Timeline
Technical Advisor
Kelly Services Global
12.2020 - 11.2023
Customer Service Representative
Sykes Enterprises, Incorporated (Founder)
11.2017 - 06.2019
Carhop Server
Sonics
06.2015 - 06.2017
High School Diploma -
Marbury High School
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