Shae Sweeney
HOUSTON,TX
Summary
Dedicated Retail Training Facilitator experienced in performance monitoring and coaching associates on operational procedures and compliance standards. Guided new hires through onboarding processes and fostered positive team relationships, while overseeing store operations to ensure safety and efficient inventory management. Developed and implemented training programs that cultivated leadership growth, improved team performance, and enhanced customer service delivery.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Walmart Academy Coach
Walmart
Friendswood, Texas
02.2024 - Current
- Coached associates on Walmart academy procedures and daily store operations.
- Trained teams on safety, compliance, and customer service expectations.
- Guided new hires through onboarding and role readiness.
- Monitored associate performance and reinforced coaching conversations.
- Delivered classroom-style training using Walmart learning materials.
- Collaborated with management to address training gaps and store needs.
- Fostered positive working relationships with students, fellow employees, and staff.
- Maintained office hours to support students and review course materials.
Overnight Manager
Walmart 1137
Houston, Texas
06.2022 - 02.2024
- Supervised overnight store operations at Walmart 1137, ensuring safe closing and opening transitions.
- Directed overnight associates through stocking, zoning, and recovery tasks across sales floors.
- Monitored freight flow and backroom organization to support Walmart replenishment standards.
- Inspected aisles, equipment, and exits for safety hazards during overnight shifts.
- Coordinated cashier support, customer service, and problem resolution during late hours.
- Trained overnight associates on procedures, teamwork, and store policy expectations.
- Communicated with day leadership on inventory needs, store conditions, and task priorities.
- Enforced attendance, break schedules, and work assignments throughout overnight operations.
- Conducted daily shift meetings to review tasks and goals for the evening.
Manager
Walmart 1560
Las Vegas, Nevada
04.2019 - 07.2022
- Managed Walmart 1560 store associates and daily front-end operations.
- Scheduled coverage for cashier, sales floor, and stocking teams.
- Monitored inventory levels and coordinated merchandise replenishment.
- Enforced safety, loss prevention, and store policy standards.
- Coached associates on customer service and task execution.
- Resolved customer concerns and escalated store issues.
- Reviewed sales floor presentation and maintained department organization.
- Collaborated with department leaders on staffing and workflow changes.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Manager
Walmart
Ukiah, California
08.2017 - 04.2019
- Managed Walmart store associates and daily operations.
- Scheduled coverage for cashier, sales floor, and stocking teams.
- Monitored inventory levels and coordinated merchandise replenishment.
- Managed external warehouse of inventory during holiday season
Management Trainee
Walmart
Ukiah, CA
07.2017 - 08.2017
- Developed and implemented strategies to improve customer service experience.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Overnight Team Lead
Walmart
Willows, California
02.2015 - 07.2017
- Led overnight stockers through Walmart freight unloading and shelf stocking routines.
- Monitored stockroom standards and maintained safe work areas across Walmart overnight shifts.
- Assigned tasks to associates and coordinated daily freight flow on sales floor.
- Reviewed inventory availability and supported backroom organization using Walmart processes.
Sales Associate
Walmart
El Paso, Texas
02.2014 - 01.2015
- Assisted Walmart customers with product selection and store navigation.
- Operated registers and supported self-checkout transactions.
- Processed returns and exchanges at customer service desk.
- Associate over Hardlines
- Department Manager over Infants Frozen Dairy
Sales Associate
Walmart
Willows, California
10.2010 - 11.2013
- Greeted customers and provided exceptional customer service.
- Assisted Walmart customers with product selection and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and resolved service concerns.
- Operated registers and supported self-checkout transactions.
- Processed returns and exchanges at customer service desk.
- Restocked merchandise and maintained organized sales floor displays.
- Verified pricing and updated shelf tags for accuracy.
- Recovered aisles and fronted products throughout Walmart departments.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Cosmetology - Cosmetology
Marinello School of Beauty
Chico, CA 03.2010 - 12.2010
Val Verde High
Riverside, CASkills
- Training facilitation
- Curriculum delivery
- Performance monitoring
- Compliance training
- Onboarding coordination
- Team scheduling
- Store operations
- Inventory control
- Customer service
- Leadership development
- Problem solving
- Conflict resolution
- Team coaching
- Problem identification
- Progress monitoring
- Learning styles adaptation
- Collaborative teamwork
- Diversity inclusion
- Performance assessment
- Skill building
- Goal setting
- Team building
- Individual and small group instruction
- Flexible scheduling
- Problem-solving
- Time management
- Organization and planning
- Adaptability and flexibility
References
References available upon request.
Timeline
Walmart Academy Coach
Walmart
02.2024 - Current
Overnight Manager
Walmart 1137
06.2022 - 02.2024
Manager
Walmart 1560
04.2019 - 07.2022
Manager
Walmart
08.2017 - 04.2019
Management Trainee
Walmart
07.2017 - 08.2017
Overnight Team Lead
Walmart
02.2015 - 07.2017
Sales Associate
Walmart
02.2014 - 01.2015
Sales Associate
Walmart
10.2010 - 11.2013
Cosmetology - Cosmetology
Marinello School of Beauty
03.2010 - 12.2010
Val Verde High