GRACE SCANLON
Peoria,AZ
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in training and developing teams to enhance customer service and operational efficiency. Proven expertise in inventory control and strategic planning, fostering a culture of compliance and performance excellence. Adept at leveraging leadership skills to drive sales and improve team performance.
Overview
12
12
years of professional experience
Work History
Academy Coach
Walmart
Peoria, Az
04.2025 - Current
- Supported engaging multi-modal training programs, including classroom, virtual, and hands-on sessions, for 800+ associates to improve operational readiness and customer service scores.
- Helped bridge classroom learning to daily work through facility visits, process audits, and operational check-ins.
- Modeled “one best way” standards, backed team leads, and maintained compliance with company policies and procedures.
- Stayed current on process updates and implemented new programs and initiatives.
- Coached associates on Walmart service standards, safety, and store procedures.
- Reinforced compliance with Walmart policies, safety rules, and customer service expectations.
- Partnered with store management to align training with operational priorities.
- Observed performance and delivered feedback to improve daily work habits.
- Supported onboarding through Walmart Academy schedules, materials, and learning plans.
General Merchandise Coach
Walmart
Forest Lake, MN
04.2024 - 04.2025
- Support training and supervision of associates within general merchandise areas to meet performance goals and customer needs.
- Handle daily operations including inventory control, stocking, pricing, and merchandising to keep sales floor clean, organized, and fully stocked.
- Help drive sales by reviewing trends, spotting opportunities, and applying strategies to reach sales targets.
- Follow company policies, safety rules, and merchandising standards to support safe, efficient operations.
- Coach, mentor, and develop associates to build skilled team that delivers strong customer service.
- Respond to customer concerns and guide associates in creating positive shopping experiences.
- Work with other departments and leadership to plan, prioritize, and complete store initiatives and goals.
- Track sales data, inventory levels, and performance metrics to identify trends and adjust plans as needed.
- Resolve operational issues to support smooth day-to-day activities.
Store Fulfillment Coach
Walmart
Forest Lake, MN
06.2023 - 04.2024
- Helped associates learn Walmart tools and technology to improve efficiency and customer service.
- Coached and mentored associates through daily work.
- Monitored digital tool and process performance, identified improvement opportunities, and shared feedback with leadership.
- Assisted with inventory management, order fulfillment, and customer-facing digital services.
- Supported rollout of new digital initiatives and helped associates adopt new processes.
- Served as primary resource for associates and resolved challenges and technical issues.
- Helped deliver smooth customer experiences by keeping associates skilled in digital systems that support customer interactions.
- Improved store efficiency by using metrics and leadership feedback to address operational gaps.
- Maintained area of responsibility in line with company policies and procedures.
- Supervised work by assigning duties, communicating goals, giving feedback, following up, monitoring performance, and teaching company policies and procedures.
- Planned work based on business priorities by identifying tasks needed to reach goals.
- Adapted to changing demands and business needs while building knowledge and skills for challenging work.
- Made timely decisions by using available resources, data, and tools.
- Kept work on track by completing plans and managing time for self and others so priorities were met.
- Supported financial goals by managing 30, 60, and 90 day plan.
- Clearly explained policies and procedures and taught others how to follow them.
Store Fulfillment Team Lead
Walmart
Buffalo, MN
08.2021 - 06.2023
- Lead 53 associates with ethics and integrity.
- Use motivational leadership to support team performance.
- Train team leads from other stores on digital operations.
- Manage stock levels, price changes, replenishment, and product availability for fulfillment areas.
- Support timely, accurate, high-quality order completion while meeting service level agreements.
- Schedule coverage, balance workload, and maintain staffing for fulfillment demand.
- Set clear expectations, performance measures, and goals; hold team members accountable for results.
- Address escalated customer issues and resolve driver engagement or service problems.
- Update operations board with key performance information.
- Review customer orders to verify correct completion.
- Train associates on pickup expectations and company goals.
Store Fulfillment Associate
Walmart
Buffalo, MN
12.2020 - 08.2021
- Placed associates in roles matching strengths and work style.
- Recognized individual contributions and maintained quality standards.
- Managed personal schedule and supported coworker schedules to complete hourly tasks efficiently.
- Reviewed daily metrics, checked daily emails, and handled customer phone calls.
- Resolved issues with practical solutions that aligned with company policy while supporting customer needs.
Cashier
Walmart
Buffalo, MN
06.2014 - 09.2018
- Provided customer service by greeting each customer, identifying needs, supporting purchase decisions, operating register equipment, processing payments, promoting products and services, locating merchandise, and resolving concerns.
- Maintained safe work environment while representing company standards.
- Processed customer purchases at Walmart registers with accurate item scanning.
- Handled cash, card, and mobile payments through Walmart point-of-sale systems.
- Supported shoppers with price checks, product locations, and checkout questions.
- Loaded merchandise into vehicles, assisted with refunds, returns, and exchanges, and met deadlines through consistent follow-through.
Education
High School Diploma -
Buffalo High School
Buffalo, MNBachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Inventory Control
- Management
- Merchandising
- Supervising Experience
- Strategic Planning
- Freight Experience
- Time Management
- Profit & Loss
- Training & development
- Retail Sales
- E-Commerce
- Sales Management
- Purchasing
- Leadership Experience
- Customer Service
- Retail Management
- Pricing
- Cash Handling
- Effective communication
- Safety awareness
- Operations management
- Performance evaluation
- Policy compliance
- Retail operations
- Training facilitation
- Merchandising standards
- Sales tracking
- Performance analysis
Work Authorization
US, Authorized To Work: US for any employer
Location Notes
Peoria, AZ
Phone - Raw
+1 612 220 4411
Timeline
Academy Coach
Walmart
04.2025 - Current
General Merchandise Coach
Walmart
04.2024 - 04.2025
Store Fulfillment Coach
Walmart
06.2023 - 04.2024
Store Fulfillment Team Lead
Walmart
08.2021 - 06.2023
Store Fulfillment Associate
Walmart
12.2020 - 08.2021
Cashier
Walmart
06.2014 - 09.2018
High School Diploma -
Buffalo High School
Bachelor of Science - Cyber Security
Southern New Hampshire University