Shae Wilson
Kissimmee,FL
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Wawa
Orlando, FL
09.2019 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and knowledge.
- Resolved escalated customer inquiries, improving overall satisfaction rates.
- Implemented process improvements that streamlined store operations and reduced wait times.
- Developed staff schedules to optimize coverage during peak hours, enhancing service efficiency.
- Coordinated inventory management, ensuring stock levels met customer demand without overages.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Cashier
Nike Factory Store
Orlando, FL
11.2015 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by assisting with product inquiries and resolving issues.
- Maintained clean and organized sales floor, ensuring merchandise was accessible to customers.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Service Manager
Chipotle
Kissimmee, FL
05.2008 - 09.2019
- Oversaw daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels, optimizing stock to reduce waste and improve efficiency.
- Implemented employee scheduling, balancing labor costs with service demands effectively.
- Collaborated with upper management to develop and execute promotional strategies for increased sales.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
Timeline
Customer Service Supervisor
Wawa
09.2019 - Current
Cashier
Nike Factory Store
11.2015 - 02.2022
Service Manager
Chipotle
05.2008 - 09.2019