Shaedlyn Leong
Kailua,HI
Summary
Dedicated administrative professional seeking growth & to expand my professional development. Successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks & offering staff support. Responsible, punctual & productive professional with an eagerness to learn.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
T&T Tinting Specialists
09.2021 - Current
- Operated a POS system, handled monies & processed payments on Tint Manager.
- Cleaned & organized the showroom, front desk, waiting area, bathroom & displays.
- Addressed & resolved customer complaints by listening, understanding & problem solving, while prioritizing guest satisfaction.
- Facilitated smooth communication between departments to ensure a smooth & productive work flow.
- Increased efficiency by maintaining an organized workspace for easy access to materials & resources.
- Contributed to a positive work atmosphere by offering assistance whenever possible.
- Continuously sought opportunities for professional development in order to stay current on industry trends & best practices.
- Maximize revenue & support company’s growth by identifying & pursuing new business opportunities. Maintained partnerships with new & existing vendors.
- Reviewed files & records to obtain information to respond to guest warranty claims.
- Used scanner & docushare to scan important documents into computer system.
- Managed front desk area by welcoming & greeting visitors, & responding to in-person requests.
- Input data into spreadsheets & databases.
- Prepare invoices & related documents, & complete guest check-ins & check-outs
- Addressed customer inquiries, scheduled & confirmed appointments & provided information to educate guests on our products & services.
- Made recommendations & upsold products & services based on guests needs & budget.
- Personalized guest interactions to promote a long lasting relationship with the company & build our reputation.
- Edited & proofread documents for accuracy & completeness for day-to-day operation.
- Supervised & trained new employees.
- Created schedule for front desk staff.
- Created training manuals to assist with training of new hires.
- Streamlined office operations by implementing new procedures & updating outdated procedures.
- Purchased & maintained stock of accessories & supplies.
- Compiled & analyzed data to produce weekly & monthly reports for 2 shop locations.
- Performed final inspection for services completed to maintain quality control.
General Merchandise Expert and Fulfillment
Target
11.2020 - 05.2021
- Pushed/stocked items to the sales floor.
- Completed revisions, price change & inventory count.
- Welcomed & greeted guest into the store. Provided product recommendations, information &/or location of items promptly & efficiently.
- Ensured accurate inventory levels by conducting routine stock checks & updating records accordingly.
- Picked & packed order items.
- Maintained tidy & clean work areas.
- Labeled products, rotated stock & fronted merchandise for appealing display.
- Assisted other departments as needed to ensure productivity & coverage.
Account Sales Representative
Market Source
03.2020 - 07.2020
- Greeted guests & offered assistance with selecting a phone plan, finding accessories & completing purchases.
- Completed phone activations, prepaid phone services & additional add-ons.
- Informed guests of promotions to increase sales productivity.
- Assisted Tech department with stocking items to the sales floor.
Food Server
Down to Earth
07.2019 - 03.2020
- Prepared & served various foods & beverages.
- Prepared food items during downtime to prepare for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, & frequently monitoring & recording temperatures to make sure they met safety regulations.
- Floated/Cross-trained across multiple positions to support team members during peak hours, ensuring smooth operations & meeting guests needs & demands.
- Replenished supplies, condiments, & hot bar/salad bar items while maintaining cleanliness of service areas.
- Set up & broke down food service stations.
- Greeted guests & answered inquiries regarding menu items & specials.
- Maintained cleanliness of all food stations or service areas.
Host, To-Go Specialist/Expeditor
Applebees
03.2018 - 07.2018
- Greeted & opened the door for guests.
- Managed waiting list & seating chart efficiently to reduce wait times.
- Monitored seating area & checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings & new items to accurately inform guests about their options.
- Supported servers, food runners, & bussers with keeping dining area ready for every guest.
- Checked for quality & accuracy of order before it was sent out. Added final garnishes.
- Prepared & packed to-go orders. Delivered pick-up & curbside orders to guests.
- Restocked the to-go & expeditor station.
- Input orders accurately into POS terminal, & completed payment transactions.
Host, Busser, Pantry Cook, Expeditor, Take Out
California Pizza Kitchen
04.2017 - 12.2017
- Greeted & seated guests.
- Maintained a waiting list & seating chart efficiently to reduce wait times.
- Monitored seating area & checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings & new items to accurately inform guests about their options.
- Assisted with new hire orientations & training of new staff.
- Promoted California pizza kitchen to the general public to encourage new guests.
- Cross-trained & assisted multiple stations including dish, prep, food runner & food server when needed.
- Enhanced customer satisfaction by efficiently processing take-out orders & ensuring order accuracy.
- Maintained a clean & sanitary workspace across all stations.
- Increased drink, appetizers, entree, & dessert orders by suggestively selling daily specials or popular items.
- Utilized POS system to receive & process food & beverage orders.
- Restocked inventory & ingredients to maintain optimal kitchen efficiency.
- Prepared & prepped orders to the highest quality & accuracy.
Education
High school diploma -
Kalaheo High School
05.2016
Skills
- Customer Oriented
- Active Listening
- Problem Solver
- Computer Literate
- Upselling Techniques
- Ability To Handle Faces Paced Environments
- Adaptable
- Team Player
- Strong Communication Skills
- Passionate
- Attention To Detail
- Product Knowledge
- Appointment Scheduling
- Data Entry
References
- Troy Caraballo, Automotive Manager at T&T Tinting, 808-597-0084
- Arianna Santiago, Pre-Audit Clerk at Sheriff’s Office, 808-227-6156
- Peter Desaulniers, Manager at Chili’s, 808-630-0397
- Kiani Taylor, Tech Specialist at Target, 808-807-6025
Timeline
Front Desk Supervisor
T&T Tinting Specialists
09.2021 - Current
General Merchandise Expert and Fulfillment
Target
11.2020 - 05.2021
Account Sales Representative
Market Source
03.2020 - 07.2020
Food Server
Down to Earth
07.2019 - 03.2020
Host, To-Go Specialist/Expeditor
Applebees
03.2018 - 07.2018
Host, Busser, Pantry Cook, Expeditor, Take Out
California Pizza Kitchen
04.2017 - 12.2017
High school diploma -
Kalaheo High School