Shaeleigh Bays-Matthews
Grayson,KY
Summary
Proven leader in business management and development, with a track record of fostering growth and a highly rated clientele experience at Something Borrowed: Wedding & Event Rentals. Proficient in customer service and social media marketing, increasing business revenue. Demonstrated exceptional attention to detail, planning, coordinating, problem solving, and relationship-building skills, ensuring memorable and successful events.
Overview
5
5
years of professional experience
Work History
Business Owner
Something Borrowed: Wedding & Event Rentals
05.2023 - Current
- Established strong customer relationships through communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate a larger clientele.
- Oversaw setup and breakdown of decorations and supplies.
- Designed detailed timelines for each event, ensuring clear expectations were set and met by all parties involved.
- Collaborated with clients to create personalized and memorable experiences tailored to their preferences.
Head Waiter
Johnny's Pizza
06.2019 - 10.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Phlebotomist
Ethos Laboratories
08.2021 - 05.2023
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Provided exceptional customer service at both desk reception and specimen collection areas while interacting with diverse populations of patients, caregivers, and medical professionals.
- Enhanced patient satisfaction by providing compassionate care when interacting with patients during specimen collection processes.
- Labeled collections and followed exact directions for handling and storing specimens for transport.
- Stocked cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
Education
Ashland Community And Technical College
Ashland, KY2021
High School Diploma -
East Carter High School
Grayson, KY06.2018
Skills
- Customer Service
- Attention to Detail
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Event Setup and Breakdown
- Special Events Planning
- Guest Management
- Scheduling
- Business management and development
- Business growth and retention
- Relationship Building
- Social Media Marketing
Timeline
Business Owner
Something Borrowed: Wedding & Event Rentals
05.2023 - Current
Phlebotomist
Ethos Laboratories
08.2021 - 05.2023
Head Waiter
Johnny's Pizza
06.2019 - 10.2023
Ashland Community And Technical College
High School Diploma -
East Carter High School
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