Shaelyn Castaneda
Sacramento,CA
Summary
Dedicated and experienced customer service professional with a background in retail leadership and administrative responsibilities.
Overview
5
5
years of professional experience
Work History
Key Holder
J.Jill
Roseville
06.2026 - Current
- Opened and closed store, ensuring security and compliance with company policies.
- Assisted customers with product selections, providing personalized service and support.
- Managed inventory processes, including stock replenishment and organization on the sales floor.
- Responded promptly to customer inquiries and complaints.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Built strong relationships with customers by following up on inquiries or complaints promptly.
Guest Service Associate
European Wax Center
Roseville, California
09.2025 - 06.2026
- Delivered exceptional customer service, ensuring client satisfaction during all interactions.
- Managed appointment scheduling using proprietary booking software to optimize client flow.
- Educated clients on skincare products and services, enhancing overall guest experience.
- Assisted in maintaining cleanliness and organization of the reception and treatment areas.
- Collaborated with team members to meet daily operational goals and enhance service delivery.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Supported promotional events by engaging guests and showcasing product offerings effectively.
Sales & Operational Associate
Victoria's Secret & PINK
Roseville
07.2025 - 09.2025
- Managed inventory levels and ensured accurate stock placement on sales floor.
- Coordinated shipment processes and maintained timely product deliveries.
- Operated point-of-sale systems and processed customer transactions efficiently.
- Assisted in visual merchandising to enhance product displays and brand image.
- Developed strategies for improving workflow and enhancing customer service experience.
Assistant Manager
Bath and Body Works
11.2021 - 07.2025
- Assist customers on the sales floor to make daily and hour plans through sales goals and conversion.
- Trained and mentored new employees on company policies, procedures, and customer service standards.
- Assumed responsibility for opening or closing the store as needed, like opening and closing registers through our POS system.
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies like increasing sales goals based on findings.
- Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness.
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct.
- Increased overall store efficiency by implementing streamlined processes for inventory management.
- Created weekly schedules based on associate performance.
Education
Early Childhood Education -
American River College
Skills
- Store Management Experience
- Merchandising
- Customer service
- Schedule management
- Retail Management
- Fast Learner
Languages
English | Native
Timeline
Key Holder
J.Jill
06.2026 - Current
Guest Service Associate
European Wax Center
09.2025 - 06.2026
Sales & Operational Associate
Victoria's Secret & PINK
07.2025 - 09.2025
Assistant Manager
Bath and Body Works
11.2021 - 07.2025
Early Childhood Education -
American River College