Mase Huffine
Evansville,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Key Holder
Plato's Closet
08.2022 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cashier/Customer Service
Pet Food Center
03.2021 - 08.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Court Monitor/Food Service Worker
Sky Zone
09.2020 - 03.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Kept games moving by maintaining game rules and managing game conflicts.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Resolved conflicts that arose between customers by listening to complaints and finding appropriate solutions.
Grocery Bagger
Schnucks
06.2019 - 06.2020
- Protected materials for transport by correctly packaging products in bags.
- Placed items into bags, boxes or other containers.
- Collected carts from parking lot and designated return locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Education
No Degree - Criminal Justice
University of Southern Indiana
Evansville, INNo Degree - Neuroscience
Indiana University
Bloomington, INHigh School Diploma -
Central High School
Evansville, IN05.2021
Skills
- Customer service
- Microsoft Excel
- Host/Hostess
- Cashiering
- Serving Experience
- Microsoft Word
- Retail Sales
- Microsoft Office
- Computer Skills
- Microsoft Powerpoint
- Cash Handling
- Store Management Experience
- Retail Management
- Active Listening
- Judgment and Decision-Making
- Google Docs
Languages
Spanish
Limited Working
Timeline
Key Holder
Plato's Closet
08.2022 - Current
Cashier/Customer Service
Pet Food Center
03.2021 - 08.2021
Court Monitor/Food Service Worker
Sky Zone
09.2020 - 03.2021
Grocery Bagger
Schnucks
06.2019 - 06.2020
No Degree - Criminal Justice
University of Southern Indiana
No Degree - Neuroscience
Indiana University
High School Diploma -
Central High School