Shaelyn Poulin
Scarborough,ME
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shelter Navigator
Hope House Health and Living Center
Bangor, ME
09.2023 - Current
- Ensure safe operations while serving people experience homelessness
- Providing supervision to clients
- Stocking supplies (toothbrushes, shaving razors, hygiene products, towels, etc.)
- Doing clients laundry
- Ensure faculty cleanliness; picking up when and where you can
- Provide professional supervision to clients regarding personal hygiene and health concerns, especially regarding public health issues, by demonstrating empathy and appropriate guidance
- Log any note worthy events that occurred throughout your shift (ex. someone having to go to the hospital)
- Log who is staying in the shelter and pay attention to where your clients are at all times.
Patient Service Representative
Maine General Orthopedics
Augusta, ME
05.2023 - 08.2023
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder notes/calls
- Informing patients about delays and waiting times
- Obtaining patients’ addresses, contact details, insurance information, and medical histories
- Updating and verifying patient information at every visit
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
- Receiving and processing cash and credit card payments for medical services rendered
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
- Performing administrative and clerical duties, such as filing paperwork, when necessary
ToGo Shopper
Hannaford Supermarket
Scarborough, ME
12.2020 - 01.2023
- Shopped for customers
- Operated technology used for shopping efficiency
- Sanitized and cleans equipment and store (rooms and shelves)
- Stocked shelves
- Assisted customers with their groceries
- Bagging groceries
Food Service Worker
Pats Pizza
Scarborough, ME
08.2017 - 08.2019
- Prepared food
- Cashier
- Sanitized and cleaned equipment
- Dishwasher
- Operated a variety of foodservice equipment (deep fryers, ovens, and stoves)
- Trained and monitored new employees
- Stocked shelves
Education
Bachelor of Arts - Political Science
University of Maine
Orono, ME12.2023
Skills
- Organization skills
- Customer service
- Communication skills
- Problem solving
- Critical thinking
- Computer literate
Certification
- CPR and First Aid certified
Volunteering
- Saint Mary ́s Hospital
- Farwell Elementary School
- Montello Heights
- Hope Haven Gospel Mission
- The Rock Church
Timeline
Shelter Navigator
Hope House Health and Living Center
09.2023 - Current
Patient Service Representative
Maine General Orthopedics
05.2023 - 08.2023
ToGo Shopper
Hannaford Supermarket
12.2020 - 01.2023
Food Service Worker
Pats Pizza
08.2017 - 08.2019
Bachelor of Arts - Political Science
University of Maine
Similar Profiles
Joshua LanhamJoshua Lanham
Director of Operations at House Of Hope Sober LivingDirector of Operations at House Of Hope Sober Living
Nicole MarrsNicole Marrs
Assistant Director at Living Hope Child Development CenterAssistant Director at Living Hope Child Development Center
Cindy MartinezCindy Martinez
Assistant Teacher at Living Hope Child Development CenterAssistant Teacher at Living Hope Child Development Center