Shaena Lynn Quifunas
Medical Lake
Summary
Results-driven candidate with strong organizational skills and a commitment to achieving team goals. Capable of managing multiple projects simultaneously while maintaining accuracy. Eager to contribute to a collaborative environment in an entry-level position.
Overview
16
16
years of professional experience
Work History
Front End Associate
Walmart
Spokane
05.2024 - Current
- Assisted customers with product inquiries and provided recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Stocked shelves and ensured products were properly labeled and priced.
- Handled customer returns and exchanges following company policies.
- Monitored inventory levels and reported shortages to management.
- Trained new associates on operational procedures and customer service standards.
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured compliance with all safety policies and procedures.
- Restocked check-out line with merchandise to enhance product availability for customers. and end-cap displays with new merchandise.
- Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
- Properly handled and disposed of hazardous materials while using proper PPE
Homemaker
Quifunas Household
03.2016 - Current
- Encouraged good oral and personal hygiene by assisting children with bathing and teeth brushing.
- Established budget for utilities, food, and other necessities.
- Participated in fun group activities with children to boost mood, improve overall memory, and provide light entertainment.
- Managed household chores, including dusting, washing dishes, laundry, and vacuuming, to maintain a clean living environment.
- Balanced caregiving duties and freelance work using time management strategies.
- Scheduled and managed medical appointments to maintain family health and wellbeing. for all family members.
- Prioritized safety through supervision and mobility assistance for children and family members.
Electronic Security System Technician
G4S Security
07.2013 - 02.2016
- Educated customers on proper ways to use security systems after completing tests or systems remotely.
- Assisted diverse customers with security system inquiries by providing proper security system knowledge for commercial and residential usage.
- Answer phone calls and dispatch security personnel to verify commercial and residential alarm activity.
- Communicated with first responders regarding alarm incidents for alarm activities regarding commercial and residential emergencies.
- Educated customers on proper ways to use security systems after completing tests or systemsremotely.
- Provided security system knowledge to diverse customers for commercial and residential applications.
- Maintained accurate records of customer service calls, ensuring all information was documented in company's database.
Sales Associate
Fokai Shop
05.2010 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Cultivated relationships with customers, resulting in increased repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fostered customer engagement to enhance rapport and loyalty.
- Addressed customer challenges by providing tailored product and service recommendations.
- Collaborated with team members to improve overall store performance by sharing best practices.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed cash register operations effectively during peak hours to ensure smooth customer transactions.
Education
Diploma - General Studies
Southern High School
Santa Rita, GUSkills
- Customer service
- Customer Assistance
- Customer Interaction
- Sales Transactions
- Point-of-sale management
- Cash handling
- Merchandising Techniques
- Task organization
- Appointment scheduling
- Team collaboration
- Problem-Solving
- Time management
- Dependable and Responsible
- Flexible and Adaptable
- Critical Thinking
- Staff training
- Budget management
- Staff training
Timeline
Front End Associate
Walmart
05.2024 - Current
Homemaker
Quifunas Household
03.2016 - Current
Electronic Security System Technician
G4S Security
07.2013 - 02.2016
Sales Associate
Fokai Shop
05.2010 - 06.2013
Diploma - General Studies
Southern High School