Dixon McDonald
West Haven
Summary
Dynamic professional with a strong background in customer service and team collaboration at Hannafords. Proven ability to resolve conflicts and enhance customer satisfaction while efficiently managing retail transactions. Skilled in athletic coaching and player development, fostering teamwork and communication to achieve collective goals.
Overview
3
3
years of professional experience
Work History
Front End Associate
Hannafords
Bedford
11.2022 - Current
- Employee since 2022.
- Assisted customers with product selection and inquiries.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure a smooth workflow.
- Resolved customer complaints and provided effective solutions.
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Coordinated with sales associates to manage queue lines and minimize wait times.
Coaching Assistant
Chapman Little League
Bedford
06.2022 - 06.2024
- Assisted coaches in developing training plans and practice schedules.
- Communicated effectively with athletes to address questions and concerns.
- Collaborated with team members to enhance overall performance and teamwork.
- Communicated with parents regarding team policies, rules, regulations and updates on their child's progress.
- Provided support to players by helping them improve their individual skills.
- Developed relationships with players to understand their needs better.
- Created drills designed to help enhance speed, agility, coordination and strength.
Education
MBA - Sport Management
University of New Haven
West Haven, CT09-2029
High School Diploma -
Bedford High School
Bedford, NH06-2025
Skills
- Team building
- Athletic coaching
- Time management
- Game planning
- Media relations
- Player development
- Customer service
- Effective communication
- Retail transactions
- Cash drawer management
- Project management
- Conflict resolution
- Team collaboration
Volunteer Experience
Little League Camp, Volunteer, MM/DD/YY, MM/DD/YY
Affiliations
- JV Marvel Rivals Captain at the University of New Haven
- 4 year baseball player at Bedford High School
- Founding member of the Bedford High School Ping Pong Club
Accomplishments
- 2025 NH Scholars Award
- 2023 Sportsmanship award for the Bedford Baseball Program
References
References available upon request.
Timeline
Front End Associate
Hannafords
11.2022 - Current
Coaching Assistant
Chapman Little League
06.2022 - 06.2024
MBA - Sport Management
University of New Haven
High School Diploma -
Bedford High School
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