Malcom Silas
Chicago,IL
Summary
Highly motivated and friendly professional with robust experience in customer-centric roles at LA FITNESS and Home Depot. Excels in creating positive customer experiences, efficient merchandise management, and fostering team collaboration. Adept in handling various administrative tasks including data entry, showcasing versatility and a commitment to enhancing operational efficiency. Eager to apply a diverse skill set to contribute to and grow within a dynamic team.
Overview
1
1
year of professional experience
Work History
Front End Associate
Home Depot
Chicago, IL
02.2023 - 05.2023
- Ensured availability and accessibility of carts, enhancing customer convenience and store efficiency.
- Delivered outstanding service, resolving customer inquiries and issues promptly, fostering a positive shopping experience.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Provided assistance with loading purchased items into customer vehicles.
- Gathered carts from parking lot and inside store for customer use.
- Offered personalized assistance to customers, guiding them on product selection and store services to meet their needs.
- Worked with cross-functional teams to achieve goals.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Sales Associate
LA Fitness
Chicago, IL
04.2022 - 01.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Computed purchases and received and processed cash or credit payment.
Education
Associate of Arts - Business Administration
SAE
Chicago, IL10-2025
Skills
- Team building
- Order selection and preparation
- Customer Service, Team Collaboration, Inventory Management, Data Entry, Merchandising
Affiliations
- BASKETBALL PLAYER
- ACTIVE MEMBER OF A GYM
- UNIQUE SENSE OF HUMOR
- CAN WORK WELL IN A GIVEN ENVIROMENT
Timeline
Front End Associate
Home Depot
02.2023 - 05.2023
Sales Associate
LA Fitness
04.2022 - 01.2023
Associate of Arts - Business Administration
SAE
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