Shaena Ray
Raven,VA
Summary
Dynamic Front End Manager at Crab Orchard Veterinary Clinic with a proven track record in enhancing client experiences through exceptional customer service and effective team supervision. Skilled in training staff and optimizing workflows, I successfully implemented inventory management systems, ensuring operational efficiency and accuracy in cash handling.
Overview
10
10
years of professional experience
Work History
Front End Manager
Crab Orchard Veterinary Clinic
02.2020 - Current
- Oversees front desk operations, ensuring efficient client check-in and appointment scheduling.
- Trains and mentors staff on customer service protocols and veterinary practice procedures.
- Implements inventory management systems for medical supplies and equipment.
- Coordinates communication between veterinary team and pet owners to enhance care experience.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Cashier
Lowes Home Improvment
Pounding Mill, VA
03.2017 - 08.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and provided knowledgeable recommendations on home improvement solutions.
- Maintained cleanliness and organization of checkout areas, enhancing overall shopping experience.
- Handled cash, credit, and returns while ensuring compliance with company policies and procedures.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Engaged with customers to resolve inquiries or concerns, fostering positive relationships and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Front Desk Clerk
Holiday Inn And Suites
06.2016 - 03.2017
- Greeted guests and managed check-in/check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained accurate records of reservations and payments using property management system.
- Assisted with daily administrative tasks, including filing and data entry, to support front desk operations.
- Provided concierge services, offering information on local attractions and dining options.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Cashier
Dollar General
Raven, VA
11.2015 - 05.2016
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained store cleanliness and organization to enhance shopping experience.
- Assisted in inventory management, restocking shelves as needed to ensure product availability.
- Collaborated with team members to uphold store policies and procedures effectively.
- Monitored cash drawer accuracy, ensuring all transactions were recorded correctly at end of shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Cornerstone Christian Academy
Cedar Bluff, VASkills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Workflow optimization
- Training and mentoring
- Team building
- Schedule management
Timeline
Front End Manager
Crab Orchard Veterinary Clinic
02.2020 - Current
Cashier
Lowes Home Improvment
03.2017 - 08.2017
Front Desk Clerk
Holiday Inn And Suites
06.2016 - 03.2017
Cashier
Dollar General
11.2015 - 05.2016
High School Diploma -
Cornerstone Christian Academy