Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaereian Whitley

7800 N Sam Houston Prkwy,TX

Summary

Dynamic customer service professional with a proven track record at Covance, excelling in customer experience management and disaster recovery coordination. Skilled in insurance verification and adept at utilizing customer feedback to enhance service quality. Recognized for delivering exceptional service and fostering strong client relationships, driving sales growth through product knowledge.

Overview

2026
2026
years of professional experience

Work History

Costumer Services

Covance
11.2023 - Current
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
  • Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
  • Provided customized customer services, tracking customer experience management fulfillment.

Receptionist

Park Manor Health and Rehabilitation Center
2020 - 2023
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Scheduled appointments and coordinated patient admissions efficiently.
  • Maintained accurate records of patient information and visitor logs.

Costumer Service

Alorica
05.2019 - 02.2020
  • Utilized customer feedback to improve customer service.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Provided extraordinary customer service to clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally.

Education

Texas School of Business
Houston, TX

High School Diploma - Business Management

Nimitz High School
Houston, TX
06.2012

Skills

  • Customer services and information
  • Customer services
  • Insurance verification
  • Guest services agent training

Timeline

Costumer Services

Covance
11.2023 - Current

Costumer Service

Alorica
05.2019 - 02.2020

Receptionist

Park Manor Health and Rehabilitation Center
2020 - 2023

Texas School of Business

High School Diploma - Business Management

Nimitz High School
Shaereian Whitley