Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAEVON ROQUEMORE

Short Hills,USA

Summary

Detailed Personal Care Technician with over 10 years in the healthcare system, providing exceptional patient care and customer service in high volume medical facilities. Highly proficient in the use of schedule management and medical record systems (EPIC) and the ability to effectively balance patient needs with office, clinical staff and insurance requirements. Consistently recognized for exceptional customer service and business skills.

Overview

12
12
years of professional experience

Work History

Patient Care Technician

AMG Pulmonology, Sleep, Allergy and Critical Care Medicine
08.2024 - Current
  • Registration/checking patients in and/or out
  • Scheduling/confirming appointments
  • Enters patient and demographic information
  • Verifies insurance coverage, complete forms, collect co-pays
  • Other related duties as assigned

Medical Office Associate II

Atlantic Health Systems
07.2022 - 01.2024
  • Oversee schedules for three Doctors in high volume practice scheduling patient appointments, verifying insurance, obtaining referrals, authorizations and patient records in a proficient and timely manner
  • Schedule up to thirty appointments daily, providing exceptional customer service using strong listening skills and caring
  • Coordinate with office and medical staff to schedule high priority patients and proactively troubleshoot issues

Medical Office Associate I - Cardiac Catheterization Lab

Atlantic Health Systems
04.2021 - 07.2022
  • Coordinate with office and medical staff to schedule high priority patients and proactively troubleshoot issues
  • Used a wide variety of communication skills in all areas of job function
  • Effectively communicated information and ideas in writing
  • Built and maintained internal and external customer satisfaction with the products and services offered by the organization
  • Focused on results and desired outcomes and how best to achieve them
  • Utilized appropriate resources to plan and provide patient care services that are safe, effective and financially responsible

EHS Associate

Northwell Health
07.2013 - 04.2021
  • Responsible for clearing all new and re-hired employees, including medical doctors, through Human Resources based on required medical documents/establish regulatory compliance of Northwell Health employees and affiliates
  • Scheduled appointments and registered employees for required medical examinations including pre-employment physicals, annual health assessments, return to work visits, immunizations, bodily fluid exposures, episodic care visits
  • Successfully completed daily tasks: logged all medical record requests, processed and sent out medical records
  • Also scanned medical charts to individual health records with focus on timeliness and accuracy

Education

Associate of Arts - Psychology

University of Phoenix
Tempe, AZ

Skills

  • EPIC
  • Microsoft Office
  • Zoom
  • Teams
  • Medical Insurance
  • Customer service
  • Verbal communication
  • Written communication
  • Listening skills
  • Time management
  • Collaboration
  • Attention to detail
  • Problem solving
  • Decision making

Timeline

Patient Care Technician

AMG Pulmonology, Sleep, Allergy and Critical Care Medicine
08.2024 - Current

Medical Office Associate II

Atlantic Health Systems
07.2022 - 01.2024

Medical Office Associate I - Cardiac Catheterization Lab

Atlantic Health Systems
04.2021 - 07.2022

EHS Associate

Northwell Health
07.2013 - 04.2021

Associate of Arts - Psychology

University of Phoenix
SHAEVON ROQUEMORE