SHAEVON ROQUEMORE
Short Hills,USA
Summary
Detailed Personal Care Technician with over 10 years in the healthcare system, providing exceptional patient care and customer service in high volume medical facilities. Highly proficient in the use of schedule management and medical record systems (EPIC) and the ability to effectively balance patient needs with office, clinical staff and insurance requirements. Consistently recognized for exceptional customer service and business skills.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
AMG Pulmonology, Sleep, Allergy and Critical Care Medicine
08.2024 - Current
- Registration/checking patients in and/or out
- Scheduling/confirming appointments
- Enters patient and demographic information
- Verifies insurance coverage, complete forms, collect co-pays
- Other related duties as assigned
Medical Office Associate II
Atlantic Health Systems
07.2022 - 01.2024
- Oversee schedules for three Doctors in high volume practice scheduling patient appointments, verifying insurance, obtaining referrals, authorizations and patient records in a proficient and timely manner
- Schedule up to thirty appointments daily, providing exceptional customer service using strong listening skills and caring
- Coordinate with office and medical staff to schedule high priority patients and proactively troubleshoot issues
Medical Office Associate I - Cardiac Catheterization Lab
Atlantic Health Systems
04.2021 - 07.2022
- Coordinate with office and medical staff to schedule high priority patients and proactively troubleshoot issues
- Used a wide variety of communication skills in all areas of job function
- Effectively communicated information and ideas in writing
- Built and maintained internal and external customer satisfaction with the products and services offered by the organization
- Focused on results and desired outcomes and how best to achieve them
- Utilized appropriate resources to plan and provide patient care services that are safe, effective and financially responsible
EHS Associate
Northwell Health
07.2013 - 04.2021
- Responsible for clearing all new and re-hired employees, including medical doctors, through Human Resources based on required medical documents/establish regulatory compliance of Northwell Health employees and affiliates
- Scheduled appointments and registered employees for required medical examinations including pre-employment physicals, annual health assessments, return to work visits, immunizations, bodily fluid exposures, episodic care visits
- Successfully completed daily tasks: logged all medical record requests, processed and sent out medical records
- Also scanned medical charts to individual health records with focus on timeliness and accuracy
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZSkills
- EPIC
- Microsoft Office
- Zoom
- Teams
- Medical Insurance
- Customer service
- Verbal communication
- Written communication
- Listening skills
- Time management
- Collaboration
- Attention to detail
- Problem solving
- Decision making
Timeline
Patient Care Technician
AMG Pulmonology, Sleep, Allergy and Critical Care Medicine
08.2024 - Current
Medical Office Associate II
Atlantic Health Systems
07.2022 - 01.2024
Medical Office Associate I - Cardiac Catheterization Lab
Atlantic Health Systems
04.2021 - 07.2022
EHS Associate
Northwell Health
07.2013 - 04.2021
Associate of Arts - Psychology
University of Phoenix
Similar Profiles
Yolanda F. JacksonYolanda F. Jackson
Medical Assistant at Pulmonology,Sleep,Allergy & Critical Care MedicineMedical Assistant at Pulmonology,Sleep,Allergy & Critical Care Medicine
Daniella RiosDaniella Rios
Front Desk Medical Receptionist at Respiratory Critical Care and Sleep Medicine AssocFront Desk Medical Receptionist at Respiratory Critical Care and Sleep Medicine Assoc
Brittany RobertsBrittany Roberts
Medical Scribe at UNC Pulmonology And Sleep Medicine At LenoirMedical Scribe at UNC Pulmonology And Sleep Medicine At Lenoir