Shafaat Rizvi

• Monitors special projects and conducts complex studies pertaining to sensitive subject matters of a confidential nature

Gathered, documented and modeled data to assess business trends

• Evaluated current processes to develop improvement plans
• Conducted research and investigations into management, scheduling and development
• Collected, organized and modeled data using Visio
• Produced detailed and relevant reports for use in making business decisions
• Coached business leaders on process, improvement and Minitab.
• Helped leaders understand how to effectively manage Six Sigma, methodology and its usage.
• Recommended on hand operational improvements based on tracking and analysis of raw data.
• Created and optimized records management strategies to coordinate and protect information

• Identified and documented critical processes
• Developed and carry out data collection and data interpretation
• Created or updated process maps to Level 3 or Level 4 (iGrafix/MS-Visio used)
• Identified and Documented the Risks and Controls (RCSA)
• Assisted in establishing the KPI’s and business targets
• Performed analysis of data quality
• Executed Failure Modes and Effective Analysis (FMEA) if required
• Facilitated sessions on (Value Stream Mapping) to bring visibility in the process complexity and expose waste.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Led projects and analyzed data to identify opportunities for improvement

• Recognized competing priorities and make strategic recommendations to leadership
• Managed issues associated with project requirements, design conflicts and change management
• Ensured plans/programs adhere to appropriate policies and regulations
• Developed metrics and track/evaluate performance
• Provide leadership to other consultants and analysts
• Engaged with the Lines of Business as a consultative partner
• Support and focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture.
• Monitored company inventory to keep stock levels and databases updated

• As a Tax Consultants assist clients with issues related to their taxes, such as preparing their tax returns, acting as their representatives, or giving them specialized advice
• Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances
• Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion
• Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures

• Responsible for requirements gathering and analysis, business process modelling, workflow development, maintenance, and documentation
• Implement all phases of RSA Archer GRC (Governance, Risk, and Compliance).

• Worked from home process online e-bay purchase orders/bills for online customers
• Process Return Merchandise Authorization, and issue refund or credit for products
• Replace product within the product's warranty period.

• Identified and documented critical processes
• Developed and carry out data collection and data interpretation
• Created or updated process maps to Level 3 or Level 4 (iGrafix/MS-Visio used)
• Identified and Documented the Risks and Controls (RCSA)
• Assisted in establishing the KPI’s and business targets
• Performed analysis of data quality
• Executed Failure Modes and Effective Analysis (FMEA) if required
• Facilitated sessions on (Value Stream Mapping) to bring visibility in the process complexity and expose waste.

• Developed a rate program that saved $75,000.00 per year in shipping costs
• Increased shipping accuracy from 94% to 99.9%
• Introduced and set up paperless transmission of daily orders
• Worked as trainer/mentor for the current Yellow Belts/Green Belts at the site
• As a BB consultant partner with Business Owners and utilized statistical tools to drive projects to completion

• Lead multiple process improvement project teams across the Manufacturing business unit
• Reduced scraps and waste by 26%., increased delivery performance from 78% to 96%, reduced lead times by 80%, reduced complex setups by 74%
• Worked as trainer/mentor for the current Yellow Belts/Green Belts at the site
• Utilized and defined problem-solving methodology – Lean/ DMAIC basic building blocks of six sigma approach
• Guided the Process Integration Team across Opportunity-to-Order, Order-to-Cash and Finance domains to integrate the processes and document end to end scenarios for executive walkthroughs.

• Researched, analyzed and resolved complex service issues of the customers and merchants as a first contact resolution
• Increased customer retention by 10%
• Increased customer accounts by 43% by up selling and cross selling financial portfolios that included multiple products and cross products.

• Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations
• Managed / lead processing, operations, and finance teams
• Established a process improvement team focused on Lean Six Sigma methodologies to standardize process and eliminate waste
• Implemented Corrective Action Preventive Action / Root Cause Analysis to manage end to end process improvement
• Managed and arranged Six Sigma workshop/training for SME's, current Yellow Belts/Green
• Streamlined insurance claims settlement from 28% to 88%
• Improved existing claims settlement process up to 100%
• Improved VOC (Voice of the Customer), from 49% to 97%
• Reduced process completions time from 14 days to 4 days- 2