Vittoria M Russo

• Developed and implemented a project tracking methodology that streamlined communication and task management, leading to a significant improvement in on-time project delivery
• Analyzed departmental workflows and operational processes, identifying key inefficiencies and recommending and implementing solutions that resulted in an increase in team productivity
• Developed procedures and systems for establishing, operating, and assessing the effectiveness of control systems such as those designed to prevent waste, loss, unauthorized use, or misappropriation of assets
• Collaborated with cross-functional teams during Internal Control Reviews to assess process effectiveness, identify control gaps, and develop recommendations for improvement
• Led operational assessments across numerous divisions, identifying critical performance gaps and developing action plans that resulted in an improvement in stakeholder satisfaction
• Provided program support by analyzing proposed legislation, identifying potential impacts on the organization, and presenting recommendations to senior leadership that influenced policy decisions
• Analyzed program operations using quantitative and qualitative methods to assess effectiveness against agency goals
• Developed and maintained organizational tools and trackers to monitor and evaluate key program metrics and team performance
• Presented findings and recommendations to leadership, internal and external working groups, and served as a subject matter expert on program evaluation
• Evaluated information and data to provide recommendations on critical issues to external partners and divisional leadership
• Developed and implemented risk mitigation strategies to address operational risks, aligned with industry standards
• Coordinated administrative aspects of complex projects, ensuring seamless execution and adherence to established timelines and protocols
• Proactively created and maintained up-to-date user documentation and training materials, anticipating user needs and ensuring readily available resources
• Contributed to data-driven decision-making by preparing, presenting, and interpreting analyses, summarizing key findings, and recommending actionable strategies
• Automated data entry and reporting processes within SharePoint using Power Automate, saving time and improving data accuracy
• Streamlined report generation processes, developing templates that reduced preparation time.
• Managed complex projects from inception through execution while maintaining strict adherence to strict timelines.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.

Company Overview: Office of Administration/Office of Field Support Services

• Provided authoritative advice and assistance to managers, supervisors, and employees on administrative and management matters
• Assisted in developing a Field Support SharePoint site where all information pertinent to Field Support could be uploaded for ease of use across the region
• Provided Human Resource administrative and management advice and assistance to managers, supervisors, and employees
• Developed, managed and/or coordinated programs which enable all program areas to run efficiently
• Conducted comprehensive studies and reviews of operational processes to identify areas for improvement and support organizational objectives
• Provided data-driven recommendations to management through comprehensive written reports, influencing strategic decisions and leading to positive outcomes such as improved efficiency
• Developed and implemented procedures or systems for establishing operations or assessing the effectiveness of administrative controls that are designed to prevent waste, loss, misuse or misappropriation of assets or funds
• Served as a member of cross functional teams to develop appropriate solutions which were often implemented
• Resolved complex issues and problems identified through program evaluations and Field Office staff feedback, resulting in improved program effectiveness
• Generated tracking reports using SharePoint which tracked numerous Field Support items
• Identified resources, goals and objectives to support mission objectives
• Analyzed existing policies and procedures, identifying areas for improvement and recommending changes that addressed specific challenges or inefficiencies
• Analyzed and reviewed reports to identify and recommend appropriate changes and/or corrective action needed to meet Field Support goals

• Managed the telecommunications program by tracking and providing phone numbers and voicemail for new employees
• Ensured staff and partners were knowledgeable about HUD's record-keeping requirements, promoting compliance and efficient records management
• Provided various program offices guidance as it relates to their records management needs such as aiding with form management and providing approved transfer numbers for shipment to the National Archives
• Worked with vendors and contractors such as General Services Administration (GSA) building maintenance and Iron Mountain for procuring supplies and office products
• Provided employees with guidance and training for the HUD transit commuting benefits program
• Developed and implemented standardized templates using Microsoft Office Suite for reports, letters and presentations, which improved consistency and efficiency across the team
• Interpreted and applied HUD's regulations and policies Personal Identity Verification card activations and updates and ensuring that employees are current for their AED certifications
• Worked with GSA and the Project Management Division as it related to space renovations, disposition of files, and decommissioning of rooms
• Coordinated the ordering and installation of telephone services with GSA, resolved discrepancies, and maintained the electronic telecommunication system
• Assisted Administrative Officer with preparation of the quarterly budget
• Acquired services, equipment, and supplies to fulfill operational requirements
• This included creating and preparing ANSRS, requisitions, other documentation, and making purchases with Administrative Officer review
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Efficiently addressed customer inquiries and resolved discrepancies via phone, minimizing call handling time and maximizing first-call resolution rates
• Leveraged cutting-edge computer technology to efficiently process payments, accessing and updating claim information to expedite disbursement and improve accuracy
• Effectively processed Social Security benefit applications, determining eligibility and authorizing payments in accordance with program requirements
• Utilized in-depth knowledge of Social Security programs and regulations to effectively answer beneficiary questions and provide accurate information via the toll-free number
• Resolved issues or discrepancies and explain Social Security program information to the public
• Applied problem-solving methodologies, including data research and analysis, to identify and resolve critical issues in client's social security accounts allowing them to keep or resume their benefit payments
• Effective oral and written communication using Microsoft Teams, Outlook, and Word
• Accurately determined eligibility and authorized payments for various Social Security programs, ensuring compliance with regulations and program guidelines
• Completed an intensive nine-month training program to become certified as a Benefits Authorizer

• Researched and carried out a complex study to report the feasibility of introducing a Bike to Work Program within the Philadelphia Regional Office to determine relevance to organizational goals
• Maintained confidential personnel records
• Drafted official correspondence, policy and procedural summaries based on quantitative and/qualitative research analysis
• Evaluated program administration and achievement of objectives to ensure compliance with policies and regulations
• Performed highly structured, entry-level human resources program work
• Communicated factual and procedural HR information clearly, orally and in writing
• Carried out complex studies to report the feasibility of equipping all vehicles in MidAtlantic Region with E-Z Pass to determine relevance to organizational goals
• Implemented new onboarding procedures to enhance the new hire experience, fostering a smoother transition and increasing new hire engagement
• Analyzed and evaluated program office efficacy for the purpose of recommending and improving program enhancement plans
• Effectively communicated human resource procedures with management
• Conducted detailed analyses of data, work processes, methods, and procedures
• Administered transportation activity for Philadelphia Regional office related to use of GSA vehicles
• Assembled an Emergency Preparedness Pamphlet for distribution to all offices in MidAtlantic Region
• Prepared and facilitated formal presentations and management briefings using Microsoft Word and PowerPoint

• Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning
• Updated and maintained calendar and contacts for senior management
• Monthly reconciliation of senior management credit card statements
• Analyzed various property needs and coordinated relocation of office to a new facility
• Maintained weekly union payroll for approximately 100 employees
• Provided Human Resource consulting and advice on staffing and processed personnel actions
• Implemented an automated system for submitting weekly non-union employee payroll, improving the efficiency and accuracy of payroll processing
• Safeguarded the confidentiality and security of employee personnel files, adhering to strict data protection protocols and access control measures
• Prepared and delivered weekly reports that provided key performance indicators and actionable insights, enabling data-driven decision-making and contributing to increased operational efficiency
• Administration of Accounts Payable and Accounts Receivable
• Procurement of supplies and maintenance of inventory
• Created a wide range of written communications, including correspondence and memoranda, to support internal operations, external communications and client relations