Summary
Overview
Work History
Education
Skills
Timeline
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SHAFE MAHAMUD

Columbus,USA

Summary

Motivated entry-level IT and technology professional with experience in customer support, security operations, computer troubleshooting, and technical support. Skilled in hardware and software support, problem solving, teamwork, and working in fast-paced environments. Interested in careers involving IT support, data center operations, electro-mechanical systems, and technical maintenance.

Overview

4
4
years of professional experience

Work History

Security Officer

Amazon Data Center
Columbus, USA
08.2025 - 05.2026
  • Monitored facility access and enforced security procedures, ensuring compliance within high-security data center environment
  • Patrolled assigned areas, identifying and addressing incidents and safety concerns to enhance overall security
  • Followed strict operational and safety protocols
  • Adhered to operational and safety protocols in daily tasks
  • Collaborated with team members and staff to uphold site security protocols and facilitate daily operations

Technology Sales Associate

Best Buy
Columbus, USA
06.2023 - 03.2024
  • Assisted customers in selecting computers, accessories, and technology products to meet their needs
  • Explained hardware and software features to enhance customer understanding and satisfaction
  • Configured customer devices and troubleshot hardware and software issues to ensure optimal performance
  • Worked collaboratively with team members to achieve daily operational goals
  • Followed company safety procedures in a fast-paced retail environment

IT Support Assistant (Academic Experience)

Whetstone High School
Columbus, USA
01.2022 - 05.2022
  • Assisted with computer setup and troubleshooting, ensuring functionality for users
  • Facilitated computer setup and troubleshooting, optimizing user functionality and satisfaction
  • Acquired foundational programming concepts and logical problem-solving techniques for practical application
  • Documented technical processes and followed detailed instructions to ensure consistent and effective issue resolution

Education

Electrical Engineering Technology -

Columbus State Community College
Columbus, OH
06.2026

GED - undefined

Whetstone High School
Columbus, OH

Skills

  • Security Monitoring
  • Access control
  • Incident Reporting
  • Security Equipment Maintenance
  • Surveillance System Setup
  • Access Control Systems
  • Windows & MacOS Support
  • Problem Solving
  • Team Collaboration
  • Customer communication
  • Incident Documentation

Timeline

Security Officer

Amazon Data Center
08.2025 - 05.2026

Technology Sales Associate

Best Buy
06.2023 - 03.2024

IT Support Assistant (Academic Experience)

Whetstone High School
01.2022 - 05.2022

GED - undefined

Whetstone High School

Electrical Engineering Technology -

Columbus State Community College