Shafe Smith
Jacksonville
Summary
Dynamic professional offering solid management and customer service background, hardworking in nature with proven success to enhancing customer and employee satisfaction . Successfully works as part of any team to reach personal and business goals, excel in fast-paced environments ensuring positive experiences and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Circle K
Yulee
07.2023 - Current
- Manage store operations and ensure exceptional customer service.
- Maintain a clean, organized, and welcoming store environment for customers.
- Process sales transactions accurately using point-of-sale system.
- Manages inventory by restocking shelves and organizing merchandise displays.
Store Manager
Shoe Dept.
01.2016 - 03.2025
- Managed daily store operations and ensured exceptional customer service.
- Oversaw inventory management and conducted regular stock audits.
- Conducted daily store operations, including opening and closing procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted customers with shoe selections and provided product recommendations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Processed customer transactions accurately and efficiently at the register.
- Collaborated with team to achieve store sales goals and improve service.
- Educated customers about promotions, loyalty programs, and product features.
Sales Associate
Shoe Carnival
Tallahassee
04.2015 - 01.2016
- Educated customers on product features and promotions to enhance sales.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained cleanliness of store environment including floors, windows, displays.
- Designed attractive merchandise displays to promote seasonal products effectively.
Education
Associate Of Arts - General Studies
Tallahassee Community College
Tallahassee, FL06.2019
Certificate Of Dental Assisting - Technology And Man: Dental Assisting
Tallahassee Community College
Tallahassee, FL08.2018
Associate In Science - Business Administration- Small Business Admin.
H.Lavity Stoutt Community College
British Virgin Island06.2014
Associate In Science - Business Administration
H. Lavity Stoutt Community College
British Virgin Islands06.2012
High School Diploma - Computer Technology/Business
BVI High School
British Virgin Islands06.2007
Skills
- Customer Service
- Cash handling
- Administrative duties
- Telephone/Email etiquette
- Team training and development
- Sales
- Computer proficiency
- Data entry
Timeline
Customer Service Lead
Circle K
07.2023 - Current
Store Manager
Shoe Dept.
01.2016 - 03.2025
Sales Associate
Shoe Carnival
04.2015 - 01.2016
Associate Of Arts - General Studies
Tallahassee Community College
Certificate Of Dental Assisting - Technology And Man: Dental Assisting
Tallahassee Community College
Associate In Science - Business Administration- Small Business Admin.
H.Lavity Stoutt Community College
Associate In Science - Business Administration
H. Lavity Stoutt Community College
High School Diploma - Computer Technology/Business
BVI High School