Shaffie Khan

Has experience in typing and processing court orders, minutes, petitions, and other legal documents.

Has experience that requires searching for and abstracting technical data and explanations of laws, policies and procedures; also, checks non-routine applications, collects variable fees, etc., and refers only unusual inquiries to immediate supervisor.

Checks documents for completeness, accuracy, and compliance with legal and other requirements.

Acts as receptionist or counter-clerk answering routine questions and clarifies information for the public, in person or by telephone.

Opens, sorts, initials, time stamps, and routes incoming mail.

Operates office machines/equipment such as typewriters, computer terminals, and microfiche and microfilm readers that are incidental to the performance of other duties which include the typing of letters, reports, memoranda and a variety of other documents from handwritten or other copy, and/or verbal instructions.

Searches records and files for data where judgment and discrimination are required in selecting or abstracting materials.

Inputs and retrieves information on a mainframe computer

• Provides general clinic information and referral sources to patients and visitors over phone and in-person. Assists with tracking and resolution of patient complaints and medical home change requests Schedules, cancels and reschedules clinic appointments in ORCHID. Updates patient demographics in ORCHID Scans documents into ORCHID. Provides typing and clerical support to department supervisors, managers and administrators. Coordinates parking permits and key logs. Calls in work orders for mechanical/telephone/computers and other repairs. Types and copies meeting materials, such as agendas and handouts Initiates supply orders through OLR system. Tracks invoice payments Receives mail, including UPS and Fed Ex packages and distributes to appropriate person. Picks up and distributes pay stubs Files paperwork, as necessary. Coordinates lost and found items. Monitors vending machine service and refund of items or money to staff. Tracks equipment inventory and salvage forms for facility. Monitors visitor logs, including mechanical, vendor and visitor sign in/sign out. Oversees conference room scheduling. Books conference room meetings for benefit representatives and others. Provides timekeeper and time card proxy support. Performs "special assignments" as needed.
  
  Demonstrated respect, friendliness and willingness to help wherever needed. Resolved problems, improved operations and provided exceptional service. Supported Management staff on special assignments, including COVID-19 PPE Procurement.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Completed daily cold calling and outreach to build sales pipeline.
• Recorded contact information of customers and potential customers in internal database.
• Followed up with customers to solicit further sales.
• Called prospective customers in designated market area to qualify leads.

• Assisted with financial reporting including daily sales log, bank deposits balancing, and purchase orders Perform quality control checks of Store supplies, incoming & Outgoing packages, and Job Orders Handled escalated customer account problems and resolve disputes Entrusted with closing responsibilities for store' Team Leader, assisted in training of new team members Process customer orders, give pricing information, performs consultative selling, and recommends FedEx Office products and services Organize and priorities large volume of job orders, followed copying protocol (copyright law, confidentiality, and careful handling of original documents) Performed multiple tasks at the same time using office equipment photocopy, faxing, binding and other auxiliary equipment, Operated Point of Sale terminal (POS) handled all incoming and outgoing store revenue Awarded Excellent Customer Service