Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shafiqul Hoque

Grand Prairie

Summary

Dynamic manager with a proven track record at Starfood Mart, excelling in customer service and budget management. Enhanced customer satisfaction through innovative programs and optimized resource allocation. Skilled in contract negotiation and team leadership, fostering a high-performing environment that drives results and compliance with industry standards.

Overview

11
11
years of professional experience

Work History

Manager

Starfood Mart
Dallas
01.2018 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with regulatory requirements and industry standards.

Manager

Southern C Store Corporation
Duncanville
01.2014 - 12.2017
  • Recruited and hired qualified candidates to fill open positions.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Coached, mentored and trained team members in order to improve their job performance.

Education

Bachelor of Arts - Commerce

University of Dhaka
Dhaka, BD
01-1981

Skills

  • Customer service
  • Budget management
  • Contract negotiation
  • Regulatory compliance
  • Team leadership
  • Process improvement

Timeline

Manager

Starfood Mart
01.2018 - Current

Manager

Southern C Store Corporation
01.2014 - 12.2017

Bachelor of Arts - Commerce

University of Dhaka

Similar Profiles

CREATE PROFILE
Shafiqul Hoque