Shahad MUNEEA
Fort Worth,TX
Summary
Dedicated professional with strong customer service skills, proficient in making the environment a positive experience. Experienced in managing scheduling and improving document organization to enhance operational efficiency. Also have great skills in service, working with others to accomplish a common goal.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Mercy Staffing
Fort Worth, TX
06.2024 - Current
- Managed daily scheduling and appointment coordination for multiple departments.
- Assisted in preparation of reports and presentations for team meetings.
- Handled client communications, ensuring prompt responses and high satisfaction levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Hostess/Server
Winslows WIne Cafe
Fort Worth, TX
08.2022 - 08.2024
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen and waitstaff to ensure seamless service during peak hours.
- Assisted in training new host staff, promoting best practices in customer service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Bachelor of Science - Kinesiology
05-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
Timeline
Administrative Assistant - Mercy Staffing
06.2024 - Current
Hostess/Server - Winslows WIne Cafe
08.2022 - 08.2024
University of North Texas - Bachelor of Science, Kinesiology